Lead Employment Support Professional

MONARCH•Winston-Salem, NC

22d

About The Position

Make a Difference in Someone’s Life! At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. You Belong at Monarch You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders. Job Highlights: The Lead Employment Support Professional must be a Qualified Professional with at least 6 months of vocational experience. A Qualified Professional (10A NCAC 27G .0104) must have one of the following: Bachelor degree (non Human Services) with 4 years Full time OR 8 years Part time applicable experience required Bachelor degree (Human Services) with 2 years Full time OR 4 years Part time applicable experience required Master degree (Human Services) with 1 year Full time OR 2 years Part time applicable experience required This Opportunity: This position is responsible for providing clinical, administrative and operational based supervision and guidance to both staff and the individuals they support to enhance the quality of life through services that enable individuals to achieve their personal dreams and goals in work settings that result in good employment outcomes.

Requirements

The Lead Employment Support Professional must be a Qualified Professional with at least 6 months of vocational experience.
A Qualified Professional (10A NCAC 27G .0104) must have one of the following: Bachelor degree (non Human Services) with 4 years Full time OR 8 years Part time applicable experience required Bachelor degree (Human Services) with 2 years Full time OR 4 years Part time applicable experience required Master degree (Human Services) with 1 year Full time OR 2 years Part time applicable experience required
Minimum of a Bachelor Degree (dependent upon experience) (Required)
Certified Employment Support Professional (CESP) - Association of People Supporting Employment First
Drivers License (Valid) - USA
Qualified Professional (QP) - Monarch-DSM
Experience working with adults with a mental health diagnosis, an intellectual/developmental disability, and/or substance use disorder | 1-4 years (Dependent Upon Education - see Job Description) | Required

Nice To Haves

Supervisory Experience | Not Required

Responsibilities

Provide systems that assist people being supported in identifying their own areas of strengths and needs to achieve their personal dreams and goals that will enhance their quality of life as related to best practice and state and agency policies/procedures.
Oversee the operations of the program to include hiring, training, and evaluation of Employment Support Professionals and Employment Peer Mentors; develop expectations for staff regarding community time, employer contacts, and employment rate.
Provide oversight of program and collaborate with behavioral health supports.
Supervise Employment Support Professionals to ensure delivery of evidence-based, ethical practices; supervision includes some office-based sessions, as well as field mentoring. Provide frequent field mentoring for new ESPs or ESPs with outcomes that are less than desired.
Collect and report outcomes on persons supported on a monthly basis.
Act as a liaison to other departments within the agency, communicating regularly with behavioral health supervisors to ensure that services are integrated, problem-solve program issues, and to act as a champion for employment.
Manage continuing education for Employment Support Professionals.
Collaborate with local Vocational Rehabilitation office to discuss referrals.
Provide IPS Supported Employment services to a small caseload.
Respond effectively to concerns of people supported and their families in a positive and helpful manner. Ensure the need for consultant services is coordinated with appropriate personnel.
Provide initial and ongoing assessment, evaluate effectiveness of Employment Plan and progress made by person receiving services, participate in team meetings/case reviews with other providers and natural supports as needed and give input into Employment Plan.
Identify opportunities for community connections and development/enhancement of natural support networks for people served. Work with service staff to educate people served on these options and access opportunities.
Use a range of communication skills and strategies to establish a mutual relationship with the individual, staff, co-workers, supervisors, other stakeholders and people who are important to the individuals receiving services.
Ensure requests for services are made, continued stay and discharge criteria for the service definition. Understand criteria, target population matrices, service definitions, authorization request, billing, etc. Services and supports that match the person centered plan and the individual's needs shall be in place and be fiscally viable.
Prepare and submit required or requested reports, documents, assessments, evaluations and paperwork.
Work with supervisor on the continual assessment and enhancement of services provided throughout the agency.
Attend and actively participate in meetings and training as required. Maintain certification in all agency, state and federal training requirements.
Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas
Demonstrate knowledge of emergency procedures and assists in crisis situations.
Demonstrate knowledge of and comply with all agency policies and procedures.
Follow service definition guidelines for services being provided.
Complete all other relevant responsibilities as assigned by the supervisor.
Travel and driving may be required.