About The Position

This position is responsible for the design, configuration, implementation, optimization, maintenance, and support of complex clinical systems to improve in compliance with all applicable regulations and organizational policies. Clinical applications include any software application used in support of the clinical enterprise, including patient registration, patient billing, clinical documentation utilized in the ambulatory and inpatient settings, as well as applications for specific medical specialties such as, but not limited to, Radiology, Pathology, Oncology, Transplant, and Cardiology. Other responsibilities include providing advanced analysis and documentation, formulating logical statements of business and management problems to develop requirements for the configuration of clinical applications, and providing solutions to complex problems. This role requires an understanding of the assigned system applications, functions, and features that end-users would experience. Has full technical knowledge of all phases of clinical applications programming.

Requirements

  • Bachelor’s degree in a related field and five years of related experience.
  • Must possess sufficient educational background and/or experience to conduct clinical applications analysis and/or programming of complex systems, analysis of clinical workflows, and system adoption strategies.
  • Strong subject matter expertise, technical knowledge, and analytical skills in the following Epic EHR modules and features: Epic Healthy Planet/Population Health and Epic Care Ambulatory
  • Significant experience in documenting business processes, work planning, problem resolution, requirements, and technical analysis, software design, software testing, and end-user training, and a general understanding of project lifecycle management.
  • Ability to review current practices and workflows and research new technology solutions to develop an EHR to meet customers’ needs.
  • Ability to manage multiple activities and projects.
  • Ability to communicate complex situations quickly and clearly to people with a variety of technical skills.
  • Build experience and current certifications in: Epic Healthy Planet/Population Health, Epic Care Ambulatory modules, or Health Maintenance Badge.
  • Project management experience
  • Knowledge and experience in implementing and supporting healthcare applications.
  • Clinical informatics experience.
  • Experience with documenting workflows utilizing Microsoft Visio.
  • Experience working with hardware (desktop PCs, thin clients, printers).
  • Ability to manage a wide range of projects, large and small, along with a high volume of service requests.
  • Ability to work independently and in a workgroup.
  • Ability to prepare a presentation and present to an audience comprised of varying levels of leadership.
  • Strong organizational and analytical skills.
  • Demonstrate effective oral and written communications and follow-up skills, and strong interpersonal relationship skills.

Nice To Haves

  • Bachelor’s degree in information technology, business, or a clinical-related field preferred.
  • Current certification within the Epic Healthy Planet/Population Health, Epic Care Ambulatory modules, or Health Maintenance Badge.

Responsibilities

  • Design, configuration, implementation, optimization, maintenance, and support of complex clinical systems
  • Provide advanced analysis and documentation
  • Formulate logical statements of business and management problems to develop requirements for the configuration of clinical applications
  • Provide solutions to complex problems
  • Serve as a liaison between technical and business communities
  • Serve as a role model to junior and senior-level clinical application analysts
  • Performs related duties as required and miscellaneous tasks as assigned
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