Lead Dispatcher
About The Position
This position is responsible for providing direct supervision and ensuring everything runs smoothly in Dispatch. Responsibilities Include: Dispatch and check in aircraft and simulators using an online resource management system. Verify students’ identity and ensure they have proper documentation to fly. Be problem solvers and act as structured communicators between pilots / maintenance / students/ supervisors. Responsible for initiating lines of communication for safe operations and during incidents. Overseeing and advising improvements for dispatch operations to the Ground Operations Manager. Coordinate a parking plan for all resources at Deer Valley Analyze effectiveness of dispatch policies and procedures and identify recommended improvement opportunities to Ground Operations Manager; Contribute to the forward momentum of the team. Provide customer service and manage complaints. Train and coach new employees. Foster and maintain a positive work environment. Take calls from home for emergency situations. Work from home or change shifts as needed to accommodate issues with other’s shifts. Communicate all dispatch concerns to the Ground Operations Manager. Supports and participates in the organization’s Continual Improvement Program to comply with ISO 9001:2015 requirements by adhering to processes and procedures. Perform other related duties and assignments as required.
Requirements
- High School Diploma or GED.
- One year of logistical or flight school operational experience preferred.
- Must be detail oriented and have good computer skills.
- Customer service skills are a must.
- Excellent oral and written communication skills
- Ability to identify potential problems/current problems and develop and implement effective solutions.
- Microsoft Office is preferred.
- Extreme attention to detail.
- Self-starter, does not wait for others to provide work, finds ways to keep busy or help others.
- Works with minimal supervision.
- Innovative/creative, finds faster ways to do things to save time to the organization and the client.
- Flexible/adaptable to fast changing pace and instructions according to client priorities.
Responsibilities
- Dispatch and check in aircraft and simulators using an online resource management system.
- Verify students’ identity and ensure they have proper documentation to fly.
- Be problem solvers and act as structured communicators between pilots / maintenance / students/ supervisors.
- Responsible for initiating lines of communication for safe operations and during incidents.
- Overseeing and advising improvements for dispatch operations to the Ground Operations Manager.
- Coordinate a parking plan for all resources at Deer Valley
- Analyze effectiveness of dispatch policies and procedures and identify recommended improvement opportunities to Ground Operations Manager
- Contribute to the forward momentum of the team.
- Provide customer service and manage complaints.
- Train and coach new employees.
- Foster and maintain a positive work environment.
- Take calls from home for emergency situations.
- Work from home or change shifts as needed to accommodate issues with other’s shifts.
- Communicate all dispatch concerns to the Ground Operations Manager.
- Supports and participates in the organization’s Continual Improvement Program to comply with ISO 9001:2015 requirements by adhering to processes and procedures.
- Perform other related duties and assignments as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
