Lead Director, Solutions Delivery

CVS Health • New York, NY

4d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Brief Overview: Leads the Solutions Delivery vertical responsible for execution of predefined products and ad hoc analytics engagements for pharmaceutical manufacturers. Owns delivery excellence, client satisfaction, scope discipline, and financial performance. Ensures repeatable, scalable execution aligned to product standards and commercial objectives.

Requirements

• Bachelor's Degree required.(Business Administration, Data Science, Business Analytics, Informatics)
• 10+ years of experience in consulting, pharma services, data delivery, or client engagement leadership
• Experience managing multi-project portfolios and P&L accountability preferred

Nice To Haves

• Master's Degree preferred (MBA, Data Science, Business Analytics, Informatics)

Responsibilities

• Owns end-to-end delivery governance across all active engagements, ensuring timelines, scope, and quality standards are consistently met
• Serves as executive escalation point for client and internal stakeholders
• Oversees resource planning, capacity management, and margin performance across the portfolio
• Ensures adherence to product standards and prevents unnecessary customization or scope creep
• Partners with Commercial, Product, Data, and Strategy teams to align delivery with strategic objectives
• Implements standardized playbooks, templates, and performance tracking mechanisms to improve or deliver predictably.
• Monitors engagement financials, including revenue realization, cost control, and operational efficiency
• Identifies cross-sell and upsell opportunities within existing engagements
• Provides coaching and oversight to engagement managers and business analysts to ensure high-quality execution

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Director