Lead Director - Quality Engineering

CVS Health • Island, KY

23d

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary: CVS Health is seeking a visionary and results-driven Lead Director of Quality Engineering to lead our enterprise-wide quality strategy across digital platforms. This role will be instrumental in driving innovation in test automation, AI-powered quality solutions, and engineering excellence to ensure our products meet the highest standards of reliability, performance, and customer satisfaction. You will lead a team of business analysts and quality engineers, collaborating closely with product, development, and operations teams to embed quality throughout the software development lifecycle. This role requires a strategic thinker with deep technical expertise and a passion for transforming quality engineering through modern practices and emerging technologies.

Requirements

• 10+ years of experience in software quality engineering, with 5+ years in leadership roles.
• Proven track record of leading enterprise test automation initiatives.
• Hands-on experience with automation tools and CI/CD pipelines.
• Familiarity with AI/ML concepts and their application in software testing.
• Strong understanding of Agile, DevOps, and cloud-native development practices.
• Excellent communication, leadership, and stakeholder management skills.

Nice To Haves

• Experience in healthcare, pharmacy, or retail technology domains.
• Knowledge of regulatory frameworks (HIPAA, PCI, etc.).
• Exposure to AI platforms (e.g., TensorFlow, Azure ML, or similar) in a quality engineering context.
• Advanced degree in Computer Science, Engineering, or related field.

Responsibilities

• Leadership & Strategy Define and execute the enterprise quality engineering strategy aligned with CVS Health’s digital transformation goals.
• Lead, mentor, and grow a high-performing team of business analysts, quality engineers and automation specialists.
• Champion a culture of quality, continuous improvement, and innovation across engineering teams.
• Quality Assurance & Governance Establish and enforce quality standards, metrics, and best practices across all digital products.
• Drive shift-left testing practices and integrate quality early in the development lifecycle.
• Ensure compliance with regulatory and security standards in healthcare and retail domains.
• Define KPIs such as defect density, automation ROI, and release velocity.
• Build executive dashboards for quality insights and decision-making.
• Test Automation & Tooling Implement test automation frameworks for web, API, and cloud backend systems.
• Evaluate and implement modern tools and platforms for CI/CD, test management, and defect tracking.
• Promote reusable test assets and automation coverage across teams.
• AI Integration & Innovation Leverage AI/ML to enhance test coverage, predictive defect analysis, and intelligent test generation.
• Explore and implement AI-driven quality solutions such as autonomous testing and anomaly detection using platforms such as AWS Sagemaker Collaborate with data science and platform teams to integrate AI into quality workflows.
• Cross-Functional Collaboration Partner with engineering, product, and DevOps leaders to align quality goals with business outcomes.
• Influence senior stakeholders and communicate quality metrics and insights effectively.
• Business Analyst Leadership Guide Business Analysts in requirements engineering using tools such as Confluence, Jama.
• Knowledgeable about using Big Data techniques to drive advanced analytics;
• Oversee data analysis and reporting with SQL, Quicksight/Tableau/Power BI.
• Strong business acumen and attention to detail with a consistent record of delivering results Facilitate cross-functional workshops with collaboration tools like Miro, Lucidchart.
• Strong project management skills, Ability to prioritize projects against clear and important business objectives.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees