Lead Director, Frictionless Provider Experience (FPX)

CVS Health

23d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Role Overview We are seeking an accomplished enterprise delivery leader to serve as Lead Director, Frictionless Provider Experience (FPX). This is a high-impact leadership role responsible for orchestrating the successful delivery and integration of the FPX program—an enterprise initiative focused on simplifying and improving provider-facing journeys across CVS Health. In this role, you will lead a strategically critical portfolio representing ~$40M in annual investment, connecting enterprise strategy to execution across provider operations, clinical partners, digital/technology teams, and service operations.

Requirements

• 10+ years of progressive experience in program or portfolio management.
• 3–5+ years of people leadership experience.
• Proven success in complex, cross-functional environments.
• Strong executive communication and stakeholder influence.
• Experience with agile delivery and governance disciplines.

Nice To Haves

• Agile (SAFe, RTE, SPC, CSM), PMP, or equivalent certifications preferred.

Responsibilities

• Portfolio Ownership and Strategy
• Own and manage the Frictionless Provider Experience (FPX) portfolio, ensuring alignment to enterprise and business-unit strategies.
• Translate strategic objectives into an integrated portfolio roadmap, including sequencing, prioritization, and coordination.
• Partner with executive sponsors and leaders to define success criteria and value realization.
• Continuously assess portfolio health, balancing risk, dependencies, capacity, and value delivery.
• Program Leadership and Delivery Excellence
• Lead and support Senior Managers and delivery teams accountable for major FPX focus areas.
• Ensure initiatives operate with clear plans, defined deliverables, and measurable outcomes.
• Drive consistent operating rhythms including planning, milestone management, and risk mitigation.
• Address complex delivery challenges to maintain momentum and confidence.
• Governance, Process, and Standards
• Establish and maintain program and portfolio governance frameworks.
• Standardize program management practices, reporting, and RAID management.
• Define and monitor portfolio metrics and KPIs.
• Align methodologies and standards with PMO and enterprise partners.
• Stakeholder Management and Executive Communication
• Serve as the central connector across executives, business, technology, and operations.
• Lead executive communications with clear, actionable insights.
• Anticipate dependencies and drive cross-functional solutions.
• Support portfolio-level prioritization and investment decisions.
• Team Leadership and Culture
• Directly manage 3–6 Senior Managers and oversee a 20+ person organization.
• Coach and develop senior leaders and future-ready teams.
• Foster a culture of accountability, transparency, and collaboration.
• Role-model CVS Health values and values-driven leadership.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
• For more information, visit https://jobs.cvshealth.com/us/en/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Director