Lead Digital Customer Growth - Digital Project Manager

AT&T•Dallas, TX

3d•Onsite

About The Position

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Location: Dallas, TX At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections. Overall Purpose: Drive digital program and project success by leading cross-functional execution, managing risk, ensuring quality, and enabling communication across teams to deliver outstanding digital experiences. Position Summary: We are seeking a dynamic and results-driven Digital Project Manager to lead the end-to-end execution of complex digital initiatives. This role is responsible for driving project success through effective planning, cross-functional coordination, risk management, and clear communication. You will serve as the central point of contact for project teams, ensuring all stakeholders are aligned and project objectives are met on time and within scope.

Requirements

Bachelor’s degree in Business, Project Management, or related field (Master’s preferred)
5+ years’ experience in digital program/project management or similar roles
Proven track record managing cross-functional programs and projects end-to-end
Strong knowledge of project management methodologies (Agile, Waterfall, etc.)
Exceptional organizational, problem-solving, and leadership skills
Excellent written and verbal communication skills, with the ability to tailor messages to different audiences
Proficiency in project management tools (e.g., Quickbase, Workfront, JIRA, Smartsheet, ClickUp, Planner)

Responsibilities

Program/Project Execution Leadership: Provide oversight for the full project lifecycle, ensuring seamless transitions from planning and development through execution, monitoring, and embedding deliverables into business operations. Define clear objectives, set priorities, and engage relevant stakeholders to ensure shared understanding and alignment. Actively track progress against goals, anticipate needs, and adapt plans to meet evolving requirements and business objectives.
Workflow Management: Collaborate with stakeholders to gather comprehensive project requirements and translate them into detailed project plans. Establish and manage end-to-end workflows across multiple teams, identifying interdependencies and ensuring all milestones and deliverables are clearly defined. Facilitate regular status meetings, maintain up-to-date documentation, and use effective communication channels to keep all contributors informed and engaged throughout the project lifecycle.
Cross-Channel Coordination: Act as the central point of coordination for teams operating across different platforms and business areas. Facilitate and document key decisions, maintain consistency of assets and messaging, and ensure all parties remain accountable to their responsibilities. Identify and address any misalignments or obstacles, escalate issues promptly, and work collaboratively to resolve blockers, enabling timely and successful project delivery.
Risk Management and Quality Assurance: Proactively identify potential risks, issues, or changes in project scope by leveraging tools such as risk registers and change logs. Develop mitigation strategies and contingency plans to minimize impact on timelines and deliverables. Monitor quality standards throughout execution, conduct post-project reviews to capture lessons learned, and implement process improvements to enhance future project outcomes.
Communication and Collaboration: Serve as a communication bridge, translating complex technical or business information into clear, actionable insights for diverse audiences. Set expectations, facilitate alignment, and empower teams to make informed, timely decisions. Prepare and deliver regular, audience-specific status updates—ranging from high-level executive summaries to detailed technical progress reports—to ensure all stakeholders remain aligned and informed.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone