Lead Desk Clerk - Transbay 2 West

Chinatown Community Development Center•San Francisco, CA

27d•$24 - $25•Onsite

About The Position

The Lead Desk Clerk is responsible for maintaining the safety and security of the building for all tenants. This position involves extensive interaction with staff, tenants, vendors, law enforcement, and visitors in compliance with Property Management Policy and House Rules. In addition, the Lead Desk Clerk provides direct support to the Property Manager and Assistant Property Manager, oversees front desk operations and oversight of desk clerks without formal supervisory or disciplinary authority, and coordinates with other staff. The role includes day-to-day responsibility for building security during peak business hours, training desk personnel on emergency and non-emergency procedures, and serving as the primary point of contact for escalated issues during the shift. Status: Full-time, Nonexempt Location: San Francisco Hours: Monday - Friday, 8:00 a.m. to 4:30 p.m. Salary: $24.20 - $25.48 per hour; Comprehensive Benefits Schedule: Onsite The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

Requirements

Pleasant and professional manner
Takes initiative to problem solve
Good written and verbal communication skills
Ability to function under stressful circumstances
Willingness to do varied tasks
Calm disposition
Familiarity with basic computer applications (Microsoft Outlook, Word, Excel)
Ability to document factual incidents in clear, objective written reports based on direct observation and/or contemporaneous witness statements, in accordance with established incident reporting protocols.
Ability to work with people of diverse social, economic, and ethnic backgrounds
Sensitivity to issues facing family, homeless, disabled, and elderly populations
Excellent interpersonal skills

Nice To Haves

Prior experience with security and/or reception work.
Experience working in residential property management or similar environment is a plus
Excellent Customer Service Skills
Bilingual in Chinese, Russian, and/or Spanish in addition to English is a plus

Responsibilities

Sign-in all visitors who enter and leave building in compliance with Property Management’s Policies and Procedures as well as applicable House Rules
Communicate all problems that occur during business hours and after hours to the proper staff (Property Management & Resident Services) via incident reports.
Update the daily log and/or other front desk forms
Oversee front desk operations and ensure compliance with Property Management Policies and House Rules
Provide direct support to the Property Manager and Assistant Property Manager
Assist in training desk clerks on emergency and non-emergency procedures, desk protocols, and compliance requirements
Provides day-to-day guidance and operational oversight to desk clerks during assigned shifts, without formal supervisory or disciplinary authority.
Ensure compliance with Property Management Policies and House Rules
Review daily logs and incident reports for accuracy and completeness
Monitor all exits via surveillance footage + foot patrol of building during shift
Take initiative in calling 911 or non-emergency police per protocol and report all building emergencies to the Property Manager.
Write up incident report and route to proper staff per protocol
Collaborate with management on implementing security measures and operational improvements
Maintain orderliness of the front entrance, lobby, and adjoining rooms/areas
Attend staff meetings and other property-related meetings as required
Embody organization values (respect & compassion, empowerment, teamwork)
Contribute to a safe and pleasant work environment
Follow policies, procedures, and safe work practices
Foster teamwork and positive relationships among staff under supervision
Other duties as assigned