Lead Dental Front Office Receptionist

Marin Community Clinics•San Rafael, CA

2d•Onsite

About The Position

Marin Community Clinics, founded in 1972, is a multi-clinic network providing integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), it serves almost 40,000 individuals annually in Marin County, with a mission to promote health and wellness through excellent, compassionate care for all. The Lead Dental Front Office Receptionist is responsible for leading the dental front desk team, performing clerical and client services tasks such as greeting, registration, and processing scheduled and unscheduled clients. A primary responsibility is to make clients feel welcomed. This role involves assigning and managing front office receptionists’ duties to ensure all office tasks and goals are met, while also performing similar tasks as other Office Receptionists, but with added responsibility for managing outcomes and staff coordination.

Requirements

High School Diploma or Equivalent (GED) required.
Basic knowledge of Microsoft Office products including; Excel, Word, and PowerPoint.
Fluency in Spanish required.
Word processing skills at a minimum of 45 wpm.
Excellent customer service experience.
Demonstrated ability to communicate effectively and professionally.
Requires high level of initiative, attention to detail and the ability to follow-through on assignments independently to completion.
Demonstrated ability to handle multiple, competing and varied tasks and manage the flow of work successfully.
Ability to prioritize assignments/patients as needed.
Ability to represent the Clinic in as very professional manner to the public and within the organization well with individuals at all levels of authority.
Ability to handle personnel issues with confidentiality, tact and sensitivity.
Demonstrated ability to perform according to standard business practices including postal electronic mailing, faxing and filing.
Excellent, professional interpersonal and telephone skills.
Willing to work weekends as needed.

Nice To Haves

Completion of college coursework preferred.
Experience with EPIC Electronic Health Records preferred.

Responsibilities

Greets, welcomes, and assists all clients in the waiting room, helps clients with appointments, and each client in advance of expected wait times.
Maintains a professional demeanor and answers inquiries regarding general clinic information.
Utilizes customer service skills by answering incoming calls, make appointments, routes calls, and provides information to the caller as needed.
Calls clients to confirm next-day appointments and processes cancellations or reschedules.
Processes walk-in requests for appointments according to established procedures.
Provides alternative medical service information for new clients who cannot be seen due to scheduling constraints.
Accurately enters and confirms billing and demographic data in EPIC for all clients during check-in process, capturing vital demographic data and authorized signatures.
Verifies timelines of arrival, collects new patient private pay deposits.
Clearly documents on the superbills.
Prepares charts and superbills for appointments for both new and established clients in advance.
Handles patient payments and responsible for accurate reconciliation of receipts and charges.
Maintains the patient waiting room in a clean and orderly condition during hours of clinic operation.
Informs appropriate staff as needed for repairs or maintenance.
Per protocols, schedules and maintains appointments in the EPIC System including phone requests for appointments transferred from other employees and during client discharge.
While demonstrating excellent customer service skills, informs all patients being scheduled regarding payment obligations, documents needed, and clinic policies and procedures.
Maintains control of daily superbill copies and turns them into the supervisor for reconciliation with Master Superbill Control Sheets.
Calls patients to make follow-up appointments or mail out letters per providers request to follow-up.
Transfers calls to internal extensions or pages overhead to locate the recipient of the call, and pages for staff as necessary.
Handles patient complaints.
Other projects/duties as assigned.