Lead Data Product Owner - Customer Domain

Caterpillar Inc.•Peoria, IL

About The Position

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world. Job Summary: As one of the Lead Product Owners for Customer Master, you will be a subject matter expert, lead initiatives that drive the strategy, development, and support of the Customer Master data products. You will be responsible for driving data quality improvements, data consistency, writing business requirements for new features or changes needed, generating and maintaining consumer documentation, and ensuring proper data governance and use of the data. This role will partner closely with other Customer Master Product Owners, technical teams, business partners, and consumers to advance product capabilities, address issues, and support broader organizational adoption.

Requirements

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Data Analysis: Knowledge of data analysis techniques and tools required to accurately review and understand the data; ability to recommend solutions that deliver value to stakeholders.
Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to turn those into actionable business requirements.
User Acceptance Testing (UAT): Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.

Nice To Haves

Bachelor’s degree in computer science, information systems, marketing, communications, or a related field preferred
Extensive experience in product management
Ability to track and prioritize initiatives, ensuring timely delivery and alignment with business priorities.
Excellent oral and written communication skills with the ability to tailor messaging to various audiences (engineering, business partners, and leadership)
Proven ability to listen and understand business needs and translate those to actionable requirements
Experience working in Agile development while simultaneously managing multiple priorities
Hands-on experience with Snowflake
Proven ability to work cross-functionally with UX/UI, engineering, and business partners
Proficiency in Microsoft tools including Word, Excel, Teams, PowerPoint, and Azure DevOps
Product Owner certification (CSPO from Scrum Alliance, SAFe PO/PM) or knowledge of the Software Development Lifecycle (SDLC)

Responsibilities

Define and drive the product vision and roadmap for Customer Master, including writing detailed business requirements for needed changes and improvements
Engage in cross-functional collaboration with technical teams, business partners, and consumers.
Perform data analysis as needed to research and resolve data related issues or fulfill business partner requests
Partner with development teams to track delivery, complete validation, and ensure each release delivers maximum value
Own and prioritize the product backlog, ensuring alignment with business goals, consumer needs, and platform requirements.
Contribute to change management efforts including training, documentation, and stakeholder engagement.
Develops go to market plans for new features or changes.
Provide guidance and support for product adoption and integrations, answer consumer questions, and serve as a subject matter expert for Customer Master.