PM DCE Lead Sunday: 3:00pm - 11:30pm, Monday - Thursday: 4:00pm - 12:30am

DHL (Deutsche Post)•Erlanger, KY

64d

About The Position

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world. Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Start YOUR career with DHL today… We are currently hiring a Lead Customs Entry Writer. This position will be responsible for obtaining required clearance documents and information from DHL Customers. The selected candidate will network between Origin, Destination, Brokers and DHL parties including Customer Service, Clearance Production, and Compliance. The candidate will be dealing directly with companies and individuals via phone, email, fax, and internal networks to gain required information and enter data/information into DHL systems for entry processing and tracking purposes.

Requirements

HS diploma or equivalent required
Senior level service, production, or support role having greater responsibility to perform all of the standard work within the function
Specialized skill training/certification may be required such as Microsoft Office (Outlook, Word, Excel), data entry, customer service, and import knowledge
1 year experience in customer service or imports

Nice To Haves

Fluency in a foreign language is a plus
Customer Service Skills, Preferred

Responsibilities

Participates in processing inbound freight for clearance through US Customs
Effectively processes shipments to gain clearance information while staying compliant with all government agency rules and regulations
Responsible for contacting DHL customers who are experiencing clearance delays with their shipments
Provides information to, and communicates with, DHL Origin and destination stations on the status of the shipments being delayed
Examines invoices, bills of lading and shipping documents to ensure compliance with federal regulations
Communicates the shipment status and any special handling and delivery processes to all involved parties
Ensures that all customers requested instructions are followed for the entry of their shipments
Creates new Customer Master Files and updates existing files as warranted.
Handle US Custom documents