Lead Customer Trainer, Intelligence Systems

Anduril Industries•Reston, VA

2d•$146,000 - $194,000

About The Position

We are seeking a visionary Lead Customer Trainer to develop, lead, and scale our customer-facing instructional cadre. In this critical leadership role, you will be responsible for defining and executing a comprehensive training team strategy that ensures our diverse customer base – including military, government agencies, and commercial clients - achieves operational excellence and maximizes the value of Anduril’s advanced hardware and software offerings. You will lead, mentor, and grow a team of high-performing technical trainers enabling agile, scalable instruction both in the Washington DC Metro Area as well as CONUS and OCONUS locations. This role requires deep experience training technical subjects, preferably to US Government entities, as well as engineering expertise. You will also serve as a key bridge between instructional designers, product and engineering, and the instructors, focusing on constant improvement of training content and delivery to drive customer adoption. If you are passionate about transforming national security capabilities through cutting-edge technology and empowering end-users with the knowledge and skills to succeed in high-stakes environments, we encourage you to apply!

Requirements

10+ years of experience in with the US military or Intelligence Community (IC) enabling an understanding of their unique operational training requirements.
Experience in a high-tech customer-facing technical training role within the defense, aerospace, or high-tech industry, with a significant portion (5+ years) in a leadership or management capacity.
Proven experience building, leading, and scaling high-performing technical training teams, preferably in a fast-paced and rapidly evolving environment.
Strong strategic planning and execution skills, with the ability to define and implement a comprehensive vision for various types of training team models.
Ability to rapidly grasp complex hardware and software systems and translate highly technical concepts into clear, concise, and engaging learning content for diverse audiences.
Strong ownership mentality, with a bias for action and a commitment to achieving impactful results.
Willingness and ability to travel up to 25% to customer locations, including potential hazard zones and test sites.
Currently possesses and is able to maintain at least an active U.S. Top Secret security clearance.

Nice To Haves

Bachelor’s degree in systems engineering or equivalent experience in a related field.
Prior military or government agency experience.
Familiarity with regulatory frameworks such as FAA or DCMA, and experience in audit readiness for training programs.
Experience with simulation tools, AR/VR, or other immersive learning technologies.
Advanced skills in data analytics and reporting to demonstrate training impact and ROI.
Certifications: CompTIA A+, Network+, Security+

Responsibilities

Develop and grow technical training teams for customers supporting Anduril’s product roadmap, business objectives, and customer success goals.
Establish clear performance metrics, development pathways, and operational standards for the customer training teams.
Foster a culture of excellence, ownership, and continuous improvement within the training teams, establishing feedback mechanisms and metrics to funnel student suggestions into the product stream.
Collaborate on the design and development of engaging learner-centered technical training programs for a wide range of Anduril products and systems.
Ensure training collateral and instruction remain current, accurate, and aligned with new features and functionalities across all product lines.
Act as a key strategic partner to Product Management, Engineering, Design, Operations, and Business Development teams to capture product updates, inform training needs, and champion the voice of the customer.
Build and maintain strong relationships with key customers and stakeholders, understanding their operational contexts, identifying pain points, and influencing product and training roadmaps.
Drive the translation of complex technical concepts into accessible and effective learning experiences for diverse technical and non-technical audiences.
Establish and optimize standardized processes, tools, and techniques for training deliveries across all customer training teams.
Implement robust audit-ready processes for training team documentation, compliance reporting, and data collection.

Benefits

Healthcare Benefits
US Roles: Comprehensive medical, dental, and vision plans at little to no cost to you.
UK & AUS Roles: We cover full cost of medical insurance premiums for you and your dependents.
IE Roles: We offer an annual contribution toward your private health insurance for you and your dependents.
Additional Benefits
Income Protection: Anduril covers life and disability insurance for all employees.
Generous time off: Highly competitive PTO plans with a holiday hiatus in December. Caregiver & Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs.
Family Planning & Parenting Support: Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting.
Mental Health Resources: Access free mental health resources 24/7, including therapy and life coaching. Additional work-life services, such as legal and financial support, are also available.
Professional Development: Annual reimbursement for professional development
Commuter Benefits: Company-funded commuter benefits based on your region.
Relocation Assistance: Available depending on role eligibility.
Retirement Savings Plan
US Roles: Traditional 401(k), Roth, and after-tax (mega backdoor Roth) options.
UK & IE Roles: Pension plan with employer match.
AUS Roles: Superannuation plan.