Lead Customer Success Manager

Jobgether

3d

About The Position

This is a purpose-driven leadership opportunity for a customer success professional who thrives on building meaningful partnerships and delivering measurable impact. In this role, you will guide customers from onboarding to long-term value realization, acting as a strategic advisor and trusted partner. You’ll work with large, complex organizations, helping them successfully adopt technology that drives safer and more effective operations. Operating within a fast-growing SaaS environment, you will collaborate cross-functionally to ensure seamless implementation, strong engagement, and lasting retention. If you are proactive, relationship-focused, and motivated by work that truly makes a difference, this role offers both influence and purpose.

Requirements

• Minimum of 8+ years of experience in Customer Success, Account Management, or similar client-facing SaaS roles.
• Strong relationship-building skills with the ability to engage and influence senior stakeholders.
• Proven experience managing multiple enterprise or complex accounts simultaneously.
• Solid project management skills with experience leading onboarding, implementation, or system migration initiatives.
• Proactive, solutions-oriented mindset with a strong focus on prevention rather than reaction.
• Experience working cross-functionally in a fast-paced SaaS environment.
• Familiarity with CRM platforms and customer success tools.
• Analytical and data-driven approach to customer health, retention, and value measurement.

Nice To Haves

• Experience in safety, compliance, risk management, or heavy industry sectors is a plus.

Responsibilities

• Own and lead the full customer lifecycle, from onboarding and implementation through long-term retention and expansion.
• Build trusted relationships with stakeholders at all levels, positioning yourself as a strategic advisor and primary point of contact.
• Deliver onboarding sessions, workshops, and training programs that drive early adoption and long-term success.
• Conduct regular check-ins, performance reviews, and Quarterly Business Reviews to clearly demonstrate value and progress.
• Monitor customer health metrics, product usage, and engagement trends, proactively addressing risks and identifying growth opportunities.
• Develop clear success plans aligned with customer goals and business outcomes.
• Identify expansion opportunities through deeper adoption, cross-sell, or upsell initiatives.
• Partner closely with Product, Sales, Support, and Marketing teams to ensure a cohesive and high-quality customer experience.
• Provide structured feedback and insights from customers to help refine product development and overall strategy.

Benefits

• Opportunity to contribute to meaningful work that drives real-world impact.
• Exposure to large, global enterprise clients across multiple industries.
• Career growth opportunities within a growing, mission-driven SaaS organization.
• Collaborative and purpose-focused team culture.
• Competitive compensation package aligned with experience.
• Comprehensive benefits including healthcare coverage and paid time off.
• Flexible work environment supporting autonomy and ownership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed