Lead Customer Experience Specialist
About The Position
As a Lead Customer Experience Specialist here at Honeywell, you will be responsible to ensure the successful fulfilment of all requests regarding the order processing and purchasing activities within the department and adherence to standard procedures and checks in daily activity to provide excellent customer experience. You will report directly to our Program Supervisor, and you’ll work out of our Honolulu, Hawaii location on a hybrid work schedule. In this role, you will impact customer satisfaction by proactively engaging in appointment creation, data entry, standards and processes, and ensuring timely accounting and lifecycle maintenance of all workorders, and projects in Honeywell systems, and maintaining accurate customer accounts and materials in the customer database. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Responsibilities
- ensure the successful fulfilment of all requests regarding the order processing and purchasing activities
- adherence to standard procedures and checks in daily activity to provide excellent customer experience
- proactively engaging in appointment creation
- data entry
- standards and processes
- ensuring timely accounting and lifecycle maintenance of all workorders, and projects in Honeywell systems
- maintaining accurate customer accounts and materials in the customer database
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
