Lead, Creative Services

CivicPlus, LLC

20d

About The Position

This position will be responsible for creating a motivational and productive work environment for other creative services team members as well as individual customer design implementations. The Creative Services Team Lead creates and owns every aspect of a successful design and is responsible for implementing workflow procedures based on direction from the Implementation Team Manager. Their duties include cross-departmental collaboration, implementing process changes, and assisting team in meeting departmental goals. A Team Lead must be confident, proactive, and willing to take on workplace challenges while motivating others. About CivicPlus At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.

Requirements

3+ years of experience in a creative services role (art director, graphic designer, etc)
3+ years demonstrated history of successful leadership experiences such as project ownership, leading cross-functional team projects, etc.
Figma Experience required
Bachelor’s degree or equivalent experience
Demonstrated excellence in setting customer expectations and delivering results on design duties as assigned
Outstanding communication and leadership skills
Ability to work effectively within a team with a goal-oriented mindset
Ability to make quality decisions by using data and/or problem-solving skills
Excellent time-management skills with attention to detail
Proficient computer skills including Microsoft Office Suite, Slack, SalesForce, preferred
Completing web design projects experience required

Nice To Haves

experience with automation and workflow tools:
HTML, CSS functional understanding, some experience

Responsibilities

Strong ability to balance individual design role with high customer satisfaction while prioritizing supporting needs of the team
Facilitates team and (if necessary) customer meetings
Effectively communicates relevant project information to team members and/or customers via written or verbal communication.
Resolves and/or escalates issues in a timely fashion and suggests areas for improvement
Monitor and document productivity and quality of members on team. Recognize high performance and accomplishments and execute plans for improvement when necessary.
Acts as the subject matter expert for the team
Fill in for creative services members by managing daily operations in their absence.
Respect decision-making boundaries and know when to call the attention of the manager.
Assist in conducting performance reviews and team development.