Lead Coordinator, Revenue Cycle Management, Financial Counseling

NAVISTA•San Marcos, CA

9d•$25 - $32•Hybrid

About The Position

About Navista We believe in the power of community oncology to support patients through their cancer journeys. As an oncology practice alliance comprised of more than 100 providers across 50 sites, Navista provides the support community practices need to fuel their growth—while maintaining their independence. What Revenue Cycle Management (RCM) contributes to Cardinal Health Practice Operations Management oversees the business and administrative operations of a medical practice. Revenue Cycle Management focuses on a series of clinical and administrative processes that healthcare providers utilize to capture, bill, and collect patient service revenue. The revenue cycle shadows the entire patient care journey and begins with patient appointment scheduling and ends when the patient’s account balance is zero. The Lead Coordinator, Revenue Cycle Management, Financial Counseling, is responsible for overseeing the daily operations of the Financial Counseling team while maintaining hands-on involvement in verifying insurance coverage and benefits, educating patients on financial cost and/or assistance, and supporting patients through the financial aspects of their care. This role combines individual contributor responsibilities with leadership duties, including workflow coordination, complex case resolution, staff training, performance monitoring, and presenting trends to leadership. The Lead, Financial Counselor serves as a subject matter expert in financial clearance processes and ensures timely, accurate financial counseling to minimize treatment delays and financial barriers for patients. This position collaborates closely with patients, clinical staff, practice leadership, and Revenue Cycle teams regarding coverage, eligibility, financial assistance, and authorizations. This is a hybrid position, onsite Monday, Wednesday and Friday and remote Tuesday and Thursday

Requirements

4–5 years of healthcare financial counseling, revenue cycle, or oncology business office experience preferred
Knowledge of medical terminology
Experience with oncology services including Chemotherapy, Radiation, PET, and specialty medications preferred
Familiarity with insurance verification, prior authorizations, financial clearance, and EOB interpretation
Working knowledge of ICD-10, CPT, and HCPCS coding
Experience with computerized billing systems and practice management software
Strong customer service experience in a healthcare environment
Competency in Microsoft Office Suite
Ability to manage multiple priorities in a fast-paced environment
Strong organizational and communication skills
Ability to work independently with minimal supervision
Professional, calm, and solution-oriented approach to patient financial discussions
Applies acquired job skills and company policies and procedures to complete standard tasks
Works on routine assignments that require basic problem resolution
Refers to policies and past practices for guidance
Receives general direction on standard work; receives detailed instruction on new assignments
Consults with supervisor or senior peers on complex and unusual prob

Nice To Haves

Prior leadership or lead experience preferred

Responsibilities

Provide daily workflow oversight and problem-solving support to Financial Counselors utilizing SOPs and reference materials to ensure consistency and accuracy.
Serve as the primary escalation point for complex financial clearance, eligibility, authorization, and patient financial responsibility issues.
Educate and counsel patients regarding insurance benefits, out-of-pocket costs, payment expectations, and available financial assistance programs.
Guide patients through charity care, foundation support, copay assistance, and other financial assistance programs, ensuring timely application submission and follow-up.
Train and onboard new Financial Counselors, ensuring understanding of departmental processes, systems, compliance standards, and performance expectations.
Monitor team productivity, quality metrics, and turnaround times; identify trends and provide coaching opportunities.
Coordinate and communicate required information with internal teams, providers, and site stakeholders within 24 hours.
Maintain up-to-date knowledge of payer-specific requirements, including Medicaid, Medicare Advantage, and commercial insurance plans.
Demonstrate strong analytical and problem-solving skills to resolve coverage gaps, underinsured scenarios, and payer denials.
Communicate effectively with Revenue Cycle Management and clinical teams to ensure accurate claims processing and timely reimbursement.
Maintain exceptional customer service and compassion when working with oncology patients and families.
Ensure HIPAA compliance and maintain strict confidentiality standards.
Maintain regular attendance and punctuality.
Support department initiatives and complete additional projects as assigned.

Benefits

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
The hourly range listed is an estimate.
Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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Join a growing alliance of community-based oncologists, advanced practice providers, nurses, pharmacists, technicians and administrators who care deeply about providing the highest quality cancer care in their local communities.
At Navista, you will have access to advanced support services and financial support to thrive in a setting that puts both your career growth and patient care at the forefront.