Lead Content Moderator (onsite)

Wipro Ltd. • Austin, TX

50d • $50,000 - $54,000 • Onsite

About The Position

Job Summary: Wipro is seeking a Lead Content Moderator who combines excellent leadership and content moderation skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team. As a Lead Content Moderator, you will be responsible for leading a team of content moderators, ensuring all user-generated content on a platform adheres to established guidelines and policies. This includes leading the moderation team, providing guidance on complex cases, and implementing best practices to maintain a safe and respectful online environment.

Requirements

• Bachelor's degree
• Minimum 3 years' experience in a leadership / management role with a proven track record of team success.
• Experience in leading a content moderation team.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Strong leadership and organizational skills.
• Good understanding of project management principles.
• Proficient in Microsoft Office and other relevant software programs.
• Content Moderation
• 1-3 Years

Nice To Haves

• Excellent analytical and decision-making acumen.

Responsibilities

• Strong knowledge of platform-specific algorithms, trends, and best practices.
• Optimizing scheduling, staffing and KPI tracking for improved performance.
• Generate Management Information System (MIS) reports and conducting trend analysis to drive productivity improvements.
• Mentor, coach and monitor the performance of associates.
• Support training efforts and assess group training needs to ensure skill development.
• Confirm that team is updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems.
• Ensure that all company information which includes customer information are kept confidential and secured.

Benefits

• Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees