Lead Concierge

Great Lakes Mgmt Co•Maplewood, MN

12d•$23•Onsite

About The Position

We are seeking a warm, professional, and service-driven Lead Concierge to be the welcoming face of our community. This role provides courteous and efficient reception services to residents, staff, and visitors while serving as a central communication hub during both daily operations and emergencies. This is a brand-new community in the lease-up phase, and we are looking for someone with a big smile, compassion, and a passion for helping others—someone who is excited to play a key role in helping us build a thriving community.

Requirements

Minimum 1 year of receptionist experience (multiline phone system preferred)
High School Diploma or GED
Strong customer service and interpersonal skills
Patient, compassionate, and service-focused approach when interacting with residents, families, team members and prospects
Excellent communication and organizational abilities
Proficient in Microsoft Office (including Excel)
Professional appearance and demeanor
Ability to read, write, speak, and understand English

Responsibilities

Serve as the main point of contact for residents, visitors, and team members
Provide timely, professional responses to requests and inquiries
Monitor reception and lobby areas to support resident safety and awareness
Communicate urgent matters quickly and accurately to appropriate staff
Respond to emergency situations including fire, severe weather, power outages, resident elopement, and 911 calls
Perform administrative duties
Follow daily task lists and attend team meetings
Adhere to all GLMC policies and procedures