Lead Concierge

Hillcrest Health • Papillion, NE

2d • $18 - $22

About The Position

We are seeking a warm, professional, and service-oriented Lead Concierge to be the welcoming face of our community. This role sets the tone for exceptional resident and guest experiences while providing day-to-day leadership and support to the concierge team. The Lead Concierge plays a key role in creating a polished, organized, and friendly front-of-house environment and serves as a trusted resource for residents, families, visitors, and team members. Pay: $18.00-22.06/hr based upon experience and education

Requirements

• Prior concierge, hospitality, or customer service experience (lead experience preferred)
• Strong communication and interpersonal skills
• Professional presence with a calm, solution-oriented approach
• Ability to multitask and remain organized in a fast-paced setting
• Flexible availability, including some evenings and weekends

Responsibilities

• Serve as the primary point of contact at the front desk
• Lead, coach, and support concierge team members
• Ensure consistent, high-quality customer service standards
• Greet residents and guests and assist with requests and inquiries
• Coordinate communication, scheduling, and coverage for the concierge team
• Support events, tours, and community activities as needed
• Maintain a professional, welcoming lobby and front-desk environment

Benefits

• Highly visible role focused on resident experience
• Opportunity to lead and mentor a front-of-house team
• Supportive, team-oriented environment
• Competitive pay and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees