Lead Concierge | Park Van Ness

B.F. Saul Company • Washington, DC

14d • $20 - $24 • Onsite

About The Position

As a Lead Concierge you are responsible for ensuring our residents’ needs are met and they feel welcomed and safe when they walk into their home. Responsibilities of this position include:
· Having a gracious approach to all activities.
· Always presenting a professional image.
· Greeting and responding to resident requests and inquires.
· Addressing residents’ concerns in accordance with the company's customer service standards.
· Ensuring that only authorized individuals enter the building.
· Managing multiple phone lines and directing them to the appropriate destination.
· Assisting with resident packages and mail.
· Creating monthly Concierge schedule.
· Finding shift coverage when Concierges call out.

Requirements

• Highschool diploma or GED.
• Related experience as a concierge or a strong customer service background.
• Ability to work under pressure.
• Strong organizational skills, attention to detail, and excellent follow-through skills.
• Strong written, verbal, and computer skills.
• Flexible attitude and adapt quickly to various situations.
• A positive attitude and a willingness to help others.
• Flexibility to work evening and weekend shifts.
• Work independently.

Nice To Haves

• Knowledge of Yardi is a plus.

Responsibilities

• Having a gracious approach to all activities.
• Always presenting a professional image.
• Greeting and responding to resident requests and inquires.
• Addressing residents’ concerns in accordance with the company's customer service standards.
• Ensuring that only authorized individuals enter the building.
• Managing multiple phone lines and directing them to the appropriate destination.
• Assisting with resident packages and mail.
• Creating monthly Concierge schedule.
• Finding shift coverage when Concierges call out.

Benefits

• competitive salary ($20/hr. - $24/hr. based on experience)
• a sales incentive program
• tuition reimbursement
• commuter benefits
• PTO
• a diverse and inclusive work culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED