Lead Concierge

Clearwater Newport Beach•Newport Beach, CA

2d•$21 - $23•Onsite

About The Position

Are you passionate about serving seniors? Do you want to be part of team that strives to create experiences that celebrate our seniors? Clearwater Newport Beach is a premier luxury senior living community in Newport Beach and is looking for a Lead Concierge to join the team! Clearwater Living associates enjoy great benefits: Excellent benefits 401(k) contributions Paid Vacation and Sick leave Exciting opportunities to grow Dynamic and fast paced environment Culture of people first and service always The Concierge is the first point of contact and sets a warm and welcoming tone for anyone who visits our communities. The Concierge team is responsible for greeting visitors, answering the phone, relaying messages, and performing the highest level of customer service. They complete administrative duties to support multiple departments within the community and is also a key point of contact during any emergency at the community. Pay Range: $21.00-$23.00/hour Schedule: Sunday-Thursday

Requirements

High School Diploma or GED
A minimum of one year of work experience in senior living, hospitality or in related field preferred
Current First Aid Certification a plus
Background clearances as required by government regulations
Must meet health requirements, including TB

Responsibilities

Train new or less experienced Concierge team members provides direction and guidance to other Concierge, answer questions and handle any escalated resident situation. May act on behalf of management by leading, assigning and/or reviewing the work of the Concierge and may act as a mentor/role model for other Concierge team members.
May be assigned projects or duties to help support the Business Office Director that the Concierge team otherwise might not handle (billing, data entry, research resident issues, etc.)
Ensure that the front entrance, lobby, and reception areas are neat, clean, and organized at all times, presenting a professional first impression of the community
Ensure all people who come in contact with are welcomed warmly to the community by standing to greet and offering any assistance needed
Support Executive Director and other departments in administrative functions as needed
Comply with Clearwater Living standards/policies to encourage safe and efficient operations
Encourage teamwork through open communication with team members
Display a positive and professional image through actions and maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working
Represent the Clearwater Living principles and core values on a daily basis
Perform other duties and tasks as assigned or required