Lead Concierge
Hillcrest Health Services•Papillion, NE
•$18 - $22
About The Position
We are seeking a warm, professional, and service-oriented Lead Concierge to be the welcoming face of our community. This role sets the tone for exceptional resident and guest experiences while providing day-to-day leadership and support to the concierge team. The Lead Concierge plays a key role in creating a polished, organized, and friendly front-of-house environment and serves as a trusted resource for residents, families, visitors, and team members.
Requirements
- Prior concierge, hospitality, or customer service experience (lead experience preferred)
- Strong communication and interpersonal skills
- Professional presence with a calm, solution-oriented approach
- Ability to multitask and remain organized in a fast-paced setting
- Flexible availability, including some evenings and weekends
Responsibilities
- Serve as the primary point of contact at the front desk
- Lead, coach, and support concierge team members
- Ensure consistent, high-quality customer service standards
- Greet residents and guests and assist with requests and inquiries
- Coordinate communication, scheduling, and coverage for the concierge team
- Support events, tours, and community activities as needed
- Maintain a professional, welcoming lobby and front-desk environment
Benefits
- Highly visible role focused on resident experience
- Opportunity to lead and mentor a front-of-house team
- Supportive, team-oriented environment
- Competitive pay and benefits
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
101-250 employees
