Lead Concierge

Resort Lifestyle Communities•Chattanooga, TN

About The Position

As the Lead Concierge, you’ll be the welcoming face of our community, the first to greet residents, families, and guests, and the first to answer the phone. As a valued team member of the community leadership team, you’ll actively contribute to the overall culture, operations, and resident experience, ensuring that every interaction is a moment of meaningful connection.

Requirements

At least 21 years old with a valid driver’s license and clean driving record; able to valet park vehicles safely.
Ability to work Tuesday-Saturday 7:00am to 3:30pm.
High school diploma or equivalent (GED).
Strong problem-solving, organizational, and multitasking skills in a fast-paced environment.
Previous customer service experience, professional appearance, excellent communication and interpersonal skills.
Adaptable and flexible to shifting priorities; willing to assist in various areas.
Team-oriented with a proactive approach and attention to detail; reliable in completing tasks accurately and on time.
Ability to communicate effectively in English with residents, guests, and staff.
Must meet local alcohol service requirements and obtain food handler permits within two weeks of hire.
Intermediate proficiency in Microsoft Office (Outlook, Word, Excel).

Nice To Haves

Knowledge of the local community, preferred.

Responsibilities

Deliver an elevated first impression by greeting residents, families, and guests; providing valet parking services; offering excellent phone service; and anticipating needs to create a seamless, high‑touch experience throughout the community.
Enhance daily operations by coordinating transportation, maintaining accurate records, managing guest‑suite reservations, assisting with room‑service requests, supporting dining during peak times, event set-up, and delivering responsible alcohol service.
Take an active leadership role by attending team meetings, collaborating to enhance resident experiences, and supporting key community initiatives.
Manage office supply inventory.
Serve as a training partner for new Concierges on later shifts and provide leadership coverage when Managers are unavailable.
Ensure resident safety by responding quickly to emergencies, monitoring call systems, coordinating with emergency services, and guiding residents through emergency procedures and severe weather situations.
Maintain cleanliness in common areas and ensure building security by locking and unlocking exterior doors at designated times.
Welcome new residents and guide them through the orientation process for a smooth transition into the community.