Lead Concierge - The Swift at Petworth

Greystar•Arlington, VA

1d•Onsite

About The Position

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally. The Lead Concierge organizes, coordinates, and implements various resident services and programs and acts as an information source for and help to residents related to local market resources. This role involves greeting prospects and residents, monitoring guest traffic, answering phone calls, assisting with service request callbacks, managing package deliveries, monitoring security systems, maintaining logs, and providing local area information.

Responsibilities

Greets prospects and residents as they enter the office/leasing area, and ensures that prospects and visitors are comfortable while they wait to speak with a team member.
Monitors guest traffic.
Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.
Assists residents with the checking in or out of luggage carts.
Monitors parking garage for team members and vendors.
Monitors fire alarm panel and security cameras.
Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
Keeps a daily log of events and community security status.
Reports any concerns to management.
Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.
Books freight elevator for move-in, move-out and furniture deliveries

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.
Your birthday off after 1 year of service!
Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.