Lead Commercial Service HVAC Technician
About The Position
The Lead Commercial Service HVAC Technician is responsible for diagnosing HVAC system performance across a wide range of commercial and residential equipment, including split systems, mini-splits, VRV, RTUs, WSHPs, self-contained units, and CRAC units. This role involves coordinating large projects, performing hands-on troubleshooting and maintenance, and utilizing various tools and equipment. The technician will complete service contracts, quoted projects, and demand service calls, while also building strong customer relationships and ensuring satisfaction through clear communication. A key aspect of the role is providing technical support, training, and guidance to other service technicians, coordinating multi-tech service calls, and overseeing subcontractors. The position requires participation in an on-call rotation, managing material purchases, and safely operating a company vehicle and trailer, while adhering to all safety protocols and maintaining vehicle stock.
Requirements
- High School Diploma or GED required.
- Must possess required registrations, professional licenses, and/or certifications.
- 5-7 years of experience.
- Proficiency in split systems (all brands up to 120 tons).
- Proficiency in mini-split systems (up to 3-ton heat pump and MultiZone).
- Proficiency in VRV Heat Pump and VRV Heat Recovery.
- Proficiency in roof top units (all brands up to 150+ tons).
- Proficiency in water source heat pumps (all brands up to 120 tons).
- Proficiency in self-contained systems (water-cooled and air-cooled with remote condenser).
- Proficiency in CRAC units (Leibert/data-aire/Stultz).
Nice To Haves
- Preference for a two-year technical degree in a related field.
Responsibilities
- Diagnoses HVAC system performance through observation, testing and setup as required by trade/position and type/size of equipment to include split systems up to 120 tons, mini split systems, 3 tons/multizone, VRV heat pump/recovery, RTUS up to 150+ tons, WSHP up to 120 tons, self-contained systems, CRAC units, air/water cooled chillers, airside, AHUs and EFs, pumps and piping.
- Coordinates work processes on large projects, demonstrating hands-on expertise by disassembling and reassembling commercial and residential equipment for troubleshooting and maintenance.
- Proficiently utilizes hand tools, power tools, gauges, and measuring equipment.
- Completes service contracts, quoted projects, and demand service calls as directed.
- Establishes lasting customer relationships, ensures customer satisfaction by explaining work performed, and maintains clear communication with all project stakeholders.
- Serves as a front-line resource to service technicians through technical support.
- Coordinates the work of subcontractors, and trains and provides guidance to technicians.
- Coordinates multi-tech service calls.
- Participates in technician on-call-stand-by rotation, as dictated by business unit policies and procedures.
- Purchases materials and issues purchase order numbers to suppliers.
- Safely drives a motor vehicle and trailer, follows requirements of company vehicle driving policy and adheres to all company safety requirements.
- Maintains equipment, tools, and inventory stock on service vehicle.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
Number of Employees
1-10 employees
