Lead Commercial Project Manager

Mingledorff's Inc • Peachtree Corners, GA

17d

About The Position

Once a job is “sold”, act as primary contact for external customers on all commercial projects by handling customer relation inquires and issues.

Requirements

• 5 years customer service experience
• Proficient computer skills in MS Office
• Excellent written and verbal communication skills.

Nice To Haves

• Bachelor’s Degree in Mechanical Engineering or equivalent field of study, preferred
• 3 years experience in the HVAC industry, preferred

Responsibilities

• Develop and maintain relationships with customers to maximize communication and expectations and gather project timelines
• Manage all aspects of shipping for a job:
• Coordinate ship dates
• Communicate to all applicable parties of ship dates
• Proactively alleviate any shipping issues by monitoring factory ship dates and ensuring they align with expected project timelines
• Manage special shipping instructions by coordinating shipping changes
• Collaborate with Account Executive to resolve any issues that arise during project. Carry out any tasks needed to eliminate issues.
• Create and maintain documentation for all projects
• Manage all aspects of a start up for a job:
• Coordinate startup with Contractor
• Schedule startup and send in paperwork
• Gather project information and send IOMs to Contractor
• Assist customers with warranty issues, returns and re-consignments
• Provide product and procedural support to Team Members of the Commercial Project Manager Team. This will center on answering and/or finding answers to product and/or procedural questions any of the team members might have.
• Run a weekly PM Meeting and go over any issues the team is facing. This will include go over any new information from the factory regarding product, lead times, and shipping issues.
• Will assist Team Members with credit/rebills, including best practices and procedures.
• Train Team Members on local ERP and QuotePro
• Provide input during annual reviews for all Team Members.
• Maintain regular and punctual attendance
• Work cooperatively with others
• Comply with all company policies and procedures
• All the tasks described in these Job Duties and Responsibilities are the essential functions of this job. If requested, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job, absent undue hardship or direct threat.

Benefits

• Health, Dental, and Vision insurance plans
• Life & AD&D insurance (company paid)
• Short- and long-term disability coverage
• 401(k) retirement plan with company match
• Paid time off, holidays, +16hrs of additional paid time off to perform community service with an eligible 501(c)(3) organization
• Tuition and education assistance
• Employee Assistance Program (EAP)
• Pet insurance
• And much more...

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees