Lead Combo Tech MT

Blackfoot Telephone Cooperative Inc • Bozeman, MT

43d

About The Position

This position, working closely with the Field Service Manager, will provide leadership and organization for the work of the Combo Techs in and around Western Montana. This position will provide support and work on an array of outside plant related duties; including the installation and maintenance of residential and business services; splicing, troubleshooting, and maintenance of plant cable and fiber; construction and maintenance of outside plant - all to safely and efficiently serve our customers.

Requirements

• Knowledge of company policies, procedures, products and services.
• Knowledge of telecommunications plant equipment operations and maintenance.
• Knowledge of low voltage codes such as grounding, bonding, and premises wiring.
• Knowledge of all systems, network layouts and services for assigned coverage area, and how they function and are maintained to ensure quality product delivery.
• Knowledge of software installed on laptop such as CAD, Oasis FM, WFM, F&O.
• Knowledge of time management and organizational skills.
• Skill to gather and report numerical data and produce statistical reports.
• Skill to operate service equipment including various hand tools and testing equipment.
• Skill to operate various office equipment such as a computer, copy machine, fax machine and multi-line telephone.
• Skill to climb a pole, use a ladder, work in a crawlspace and attic.
• Skill to adjust and change quickly, utilizing a positive, professional attitude.
• Skill to work safely and neatly.
• Ability to work independently, think analytically and be a problem solver.
• Ability to provide 24-hour technical support for customers by serving “on-call” according to an established schedule.
• Ability to communicate effectively, both in writing and in speaking, with customers, co-workers, and various business contacts in a courteous and professional manner.
• Ability to work completely and accurately under time constraints and deadlines.
• Ability to obtain and maintain a valid CDL Montana driver’s license, have a good driving record and be insured under the Company insurance policy.
• Ability to keep tools and equipment cleaned, calibrated, in good working condition, and properly stored             when not in use.
• Ability to read and interpret documents such as maps, staking sheets, service orders, reports, and operating and maintenance instruction manuals.
• Ability to evaluate, test, and repair sophisticated equipment.
• Ability to understand new technologies and electronic equipment.
• Ability to read, analyze, and interpret instructions and reports.
• Ability to provide excellent customer service.
• Ability to keep customer information confidential and follow CPNI and Red Flag rules.
• Ability to work in a safe and effective manner.
• High School diploma or equivalent, plus some education in electronics and/or telecommunications; 4+ years of experience in some or all of the following: installation and repair of voice services, broadband services, cable splicing, construction equipment, cutover of cable facilities and other related outside plant activities.

Responsibilities

• Help coordinate and support the Combo Techs in and around Western Montana. Work closely with Field Service Manager and dispatch to organize and coordinate work and ensure customer needs are met.  Complete additional paperwork and projects as instructed by the Manager. Must be proficient and able to adapt to changing outside plant and financial software.
• Work with Field Service Manager to keep crew up to date on training and safety.
• Install, disconnect, provision, wire, rewire, troubleshoot, maintain, and repair new and existing voice and data residential and business services. Perform cutover activities as needed.
• Perform the day-to-day activities of a Combo Tech, including, but not limited to the splicing of aerial and buried outside plant facilities, both copper and fiber optic. Provide outside plant facility support for special circuit line conditioning, splicing and placement of associated hardware; Perform construction and maintenance of outside plant facilities; Perform buried cable locations.
• Inform customers of work, answer questions and concerns, educate customer on functionality issues as needed; take escalated questions and calls as needed; Leave the work site in a condition that reflects positively on the Company and is acceptable to the property owners.
• Operate and maintain assigned equipment including vehicles, test equipment, tools and trailers when used; keep and provide accurate inventory information.
• Work closely with other departments; maintain effective relationships and communications between work groups.
• Work closely with the Field Service Manager on any day-to-day challenges, issues such as customer care, budgeting, purchasing requests, etc., as well as other administrative duties.
• May be required to assist in the installation of wireless radio equipment on towers and rooftops from time to time. A tower climbing certification is required for tower climbing activity, but is not required for employment for a Lead Combo Tech, who’s employment into the Company started before 9/1/2020.  (See August 2020 MOU for exceptions.)  Management may require tower climbing as a job requirement for a Lead Combo Techs if hired into the company on or after 9/1/2020, depending on operational needs.
• Perform other duties and responsibilities as required to fulfill job function or as assigned.

Benefits

• comprehensive medical benefits plan
• LTD
• life insurance
• outstanding retirement pension plan plus a 401k plan that includes employer match
• other employer paid benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED