Lead Clinical Assistant - PC

Visionworks•Tucker, GA

2d•$16 - $22

About The Position

The Lead Clinical Assistant is primarily responsible for helping ensure a great patient experience by preparing the patient for their examination (remote and/or onsite), completing pre-exam diagnostics test, and explaining each step of the process. Act as a liaison between our patients and Optometrists and participate in the initial steps of a patient journey. In additional, the Lead Clinical Assistant is responsible for assisting stores within the territory with hiring, training and development, and peer and chart review of Clinical associates. In conjunction with the Lead Doctor, the Lead Clinical Assistant will provide coaching and training to clinical support staff on standards of care and efficiencies.

Requirements

Two (2) year of related experience
Medical Office/business professionalism required
Optical or Healthcare background preferred
HS diploma, GED or equivalent related job experience
Patient advocate
Excellent customer service skills
Ability to initiate immediate interaction, coordination, and collaboration with patients and team members
Ability to communicate clearly and effectively with other associates and patients
Detail orientated and well organized
Energetic and self-motivated
Team player
Excellent problem solving ability
Ability to multi-task
Exhibit empathy in all interactions
Ability to read, analyze and interpret documents
Outstanding oral and written communication skill
Ability to accurately and efficiently enter data into systems
Proficient with retail math
Make independent decisions supported by brand objectives
Travel between stores
Must have own vehicle and be an insured, licensed driver in current state of residence

Responsibilities

Assist the doctor with patient care and eye examinations.
Clearly explain the preliminary testing process to patients, administer each test, and accurately document the results in EMR.
After exam, transition the patient to a retail associate, conveying the recommendations of the doctor to the retail associate.
Schedule appointments and manage exam books according to Company guidelines, call appointments in accordance with company policy to confirm time. Contact no shows and cancellations, complete nightly patient readiness tasks.
Have a basic understanding of MVC plans and be able to articulate plan benefits to patients.
Preauthorize insurance in accordance with standard operating procedures.
Maintain patient flow to allow for doctor effectiveness.
Answer patients’ clinical questions in person and over the telephone. Triage ocular emergencies. Schedule annual eye exams.
Maintain complete and accurate patient records according to Company standards.
Instruct patients on the insertion, removal, cleaning, care, and proper handling of their contact lenses.
Place diagnostic contact lens orders for patients and stock. Notify patients when their contact lenses are available for dispensing.
Have a working knowledge of contact lens brands and parameters. Accurately pull contact lenses trials when requested by the doctor.
Clean and maintain equipment in the pretesting room and exam lanes; cover equipment nightly.
Maintain clinical supplies and ensure inventory is not expired.
Works at each location at least once annually and observes patient flow and provides input to maintain efficiencies and promote best practices. Acts as an ambassador and leads by example.
Develop and maintain a good working relationships and regular communications with clinical support staff, Lead Doctor, General Manager, and Territory Director.
Assist store GMs with hiring, onboarding, training and development inclusive of CS certification, and peer and chart reviews of clinical associates.
Responsible for conducting training with team to ensure completely cross trained between pretest and clinical functions.
Conduct touch bases with Lead Doctor, General Manager, TD, and staff to review and strategize business goals, Company communications, and best practices to enhance patient care.
Travel to locations and provide coaching and training to associates to manage patient flow, pretest, offer retinol imaging, accurately document medical records, complete confirmation calls, verify insurance, and manage contact lens inventory with excellence.
Use sound judgment to remove obstacles and find resolution in the patient/customer experience.
Execute compliance of company learning initiatives among multiple teams.
Participates in Telemedicine and specialized trainings and support in the execution of all responsibilities assigned to Telemedicine.
Ability to work flexible schedules to meet changing business demands to include traveling to other locations.