Lead Clinic Coordinator, Pediatrics, Full-Time, Days
About The Position
Be a part of a world-class academic healthcare system at UChicago Medicine as a Lead Clinic Coordinator with our clinic in Comer Children's Hospital. In this role, the Lead Clinic Coordinator functions as the lead employee of clerical staff in the clinic and is responsible for the smooth flow of clerical activity. They perform supervisory, reception, and clerical duties on considerable difficulty. The job involves extensive utilization of Hospitals’ systems and constant interaction with patients, physicians, and other members of the Hospitals’ staff.
Requirements
- A high school diploma or equivalent from an accredited academic body
- 4+ years of experience in Customer Service in a healthcare setting
- Knowledge of medical terminology
Nice To Haves
- A completed college degree
- Experience as a clinic coordinator
- Experience as a supervisor
- Knowledge of hospital information systems
Responsibilities
- Orient and train new clerical staff, including clinic coordinators, appointment coordinators, and file clerks.
- Supervise the daily work of clerical staff, including float coordinators, assuring that all tasks related to patient visits are performed completely, efficiently, effectively, and pleasantly.
- Assist in the selection and assessment of clerical employees; participate in disciplinary actions as required
- Champion the staff towards achieving high quality metrics and maintaining a high level of staff engagement for the betterment of the clinic and its patients
- Assure that medical records, films, and test results are available prior to patient visits.
- Manage physicians’ templates in automated scheduling system to ensure physician and patient satisfaction with scheduling process
- Oversee discharge and billing processes, and ensure that all financial encounter information is obtained in a timely and accurate manner
- Obtain authorization for treatment from managed care organizations, collect referrals from patients, enter information into the EPIC database and forward original to billing for appropriate recording.
- May serve as point of contact for pre-certification/pre-authorization of visits and/or procedures in clinic for managed care patients.
- Explain self-pay ramification to patients; direct patients to Outpatient Services
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
