Lead Client Services Clinician CMA - Concierge Medicine Cardiology

Northwestern Memorial Healthcare•Lake Forest, IL

About The Position

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? The Lead Client Services Clinician reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Requirements

Must have either: LPN licensure in Illinois OR EMT licensure in Illinois OR Be a certified Medical Assistant
Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA), OR Registered Medical Assistant (RMA) through American Medical Technologists (AMT), OR National Certified Medical Assistant (NCMA) through the National Center for Competency Testing (NCCT)).
American Heart Association accredited Basic Life Support (BLS/CPR) certification.
Seven (7) to ten (10) years’ experience as a Medical Assistant.
Proficiency in the use of office and medical equipment.

Nice To Haves

Bachelor’s degree.
Epic SuperUser

Responsibilities

Leads the work of Client Services Clinicians within the practice.
Serves as a role model and resource to clinical staff.
Provides training and orientation to all medical assistants, and maintains training and orientation materials and records.
Monitors and evaluates policies and procedures to suggest operational changes.
Leads meetings/huddles.
Assists with delegating daily assignments to clinician team
Participates in conferences and meetings and represents the work unit on organizational initiatives.
Ensures efficient patient flow through the site.
Takes patient vitals.
May administer shots/injections.
Greets incoming patients.
Acts as a liaison between the Program and other hospital departments/physician offices.
Escorts the patient throughout the day to meet their needs.
Trouble shoots and problem solves care delivery issues.
Notifies clinic leadership and/or appropriate department/physician office of deviations in the patient’s schedule.
Assures that patients arrive promptly at scheduled appointments.
Makes adjustments to the patients’ schedule to eliminate or minimize delays.
Provides each department and/or physicians and administrators with the necessary requisitions needed and collects appropriate medical reports and billing statements.
Collects and tracks medical information for internist prior to scheduled exit conference.
Pre-orders lunch for patients as requested.
Sets up rooms prior to the arrival of patients and cleans up after last patients exit.
Assembles patient exit packet for internist prior to scheduled exit conference or debrief.
May assist with: Electrocardiogram, venipuncture, immunizations, sets up procedure trays, specimen collection and/or Clinical Laboratory Improvement Amendments waived testing as directed by provider.
Provides high quality care: Prepares and stocks exam rooms in treatment area by following established protocols for disinfecting and sterilizing equipment and instruments.
Participates in environmental safety rounds.
Monitors and maintains equipment and instruments.
Assists in disposing expired items.
Adheres to office opening and closing procedures.
Performs other duties as assigned.