Lead Client Care Specialist - Cranberry Township, PA

Vetcor•Cranberry Township, PA

10d•Onsite

About The Position

Cranberry Holistic Pet Care is Hiring a Lead Client Care Specialist! Position Details Role: Lead Client Care Specialist Status: Full-time Salary: Negotiable and based on experience Schedule: TBD Primary on‐site oversight duties & coordination; and client/appointment flow & support of all veterinary activity. Primary duties to include: Work with Hospital Manager (HM), Chief of Staff (CoS) & Associate veterinarians; specifically working with our CoS Holistic Veterinarian and her clients’ communication needs, Act as a mentor in improving staff’s client communication skills, Preliminary screening & interviewing of CSR, Veterinary Assistant & Technician candidates Special item ordering (coordinated w/HM), Assure staff adherence to company & OSHA guidelines (to include annual OSHA training/testing), Direct staff on handling of challenging client sVeterinary ReceptionistLead Client Care Specialistituations, o Assist in client concerns/issues as they arise and turnover to HM as needed, Convey complex test results & veterinary recommendations to clients with various backgrounds & medical understanding, Work with HM, CoS & Associates on staff development & evaluation, New product/service entry & pricing updates. Experienced in: Independent decision‐making within a group setting, Human Resources, Productivity software, Client education & complex client communications, Veterinary industry and/or medical terminology. Candidate reports to the Hospital Manager & Chief of Staff. The Lead Client Care Specialist position is full‐time with requirement of working approximately 40hrs each week. As a medical office, work must be done ethically & responsibly to its completion. Workdays & times afford some measure of flexibility when coordinated with HM and/or CoS. Financial Benefits A flexible approach to compensation that will reflect your skillset and future performance 401(k) matching & Roth Retirement Savings Plan Flexible Spending Account (full-time only) 529 Savings Plan Tuition Support Program (full-time only) Referral bonus program Wellness Benefits Health Insurance, including medical, dental, and vision (full-time only) Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only) All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only) Sick Time / Paid Time Off Free/discounted lab work for all employee pets Pet discounts on services and products Pet food discount program Workplace Benefits Quarterly Team Rewards Bonus Program Professional development opportunities Continuing education allowance Uniform allowance Lifestyle Benefits Six paid holidays (full-time only) Employee Assistance Program Employee discount program Join Our Team! Think you're the Lead Client Care Specialist we're looking for? Apply today! Diversity, equity, and inclusion are core values at Cranberry Holistic Pet Care and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.

Requirements

Independent decision‐making within a group setting
Human Resources
Productivity software
Client education & complex client communications
Veterinary industry and/or medical terminology

Responsibilities

Primary on‐site oversight duties & coordination
Client/appointment flow & support of all veterinary activity
Work with Hospital Manager (HM), Chief of Staff (CoS) & Associate veterinarians
Work with our CoS Holistic Veterinarian and her clients’ communication needs
Act as a mentor in improving staff’s client communication skills
Preliminary screening & interviewing of CSR, Veterinary Assistant & Technician candidates
Special item ordering (coordinated w/HM)
Assure staff adherence to company & OSHA guidelines (to include annual OSHA training/testing)
Direct staff on handling of challenging client situations
Assist in client concerns/issues as they arise and turnover to HM as needed
Convey complex test results & veterinary recommendations to clients with various backgrounds & medical understanding
Work with HM, CoS & Associates on staff development & evaluation
New product/service entry & pricing updates

Benefits

A flexible approach to compensation that will reflect your skillset and future performance
401(k) matching & Roth Retirement Savings Plan
Flexible Spending Account (full-time only)
529 Savings Plan
Tuition Support Program (full-time only)
Referral bonus program
Health Insurance, including medical, dental, and vision (full-time only)
Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
Sick Time / Paid Time Off
Free/discounted lab work for all employee pets
Pet discounts on services and products
Pet food discount program
Quarterly Team Rewards Bonus Program
Professional development opportunities
Continuing education allowance
Uniform allowance
Six paid holidays (full-time only)
Employee Assistance Program
Employee discount program