Lead Center Operations Specialist

A Bridge to Achievement•Charlotte, NC

2d•$19 - $24•Onsite

About The Position

We know that to deliver exceptional care, we must first empower our staff. When you join us, you're not just taking a job—you're stepping into a supportive, collaborative, and uplifting work environment where your well-being and professional growth are our top priorities. Lead Center Operations Specialist: Orchestrating Excellence & Driving Operational Performance! Impact, Integrity, Incentives: Experience the Difference! See why A Bridge to Achievement is the ideal place to start (or grow!) your career. SUMMARY: The Lead Center Operations Specialist provides frontline leadership and support to ensure smooth daily operations within the center. This role monitors the morning scheduling line, manages day-to-day schedule adjustments, and ensures accurate communication of changes to staff, families, and supervisors. In the afternoons, the Lead Specialist serves as the main point of contact for prospective families, leading center tours, assisting with referral inquiries, and supporting the intake process. As a key support to the Center Operations Supervisor and Manager, this position helps maintain a structured, safe, and welcoming environment for learners, staff, and visitors while carrying out delegated duties that advance ABtA’s mission, values, and operational standards. A Bridge to Achievement is seeking an Administrative Professional to join our team at our University center location! This role is onsite and requires availability to work: Monday through Friday, 6:30 AM to 3:00 PM.

Requirements

High school diploma or equivalent required; Associates degree or above in psychology, business administration, marketing, communications, or a related field preferred
Minimum of one year of overall administrative experience in a healthcare, therapy, or behavioral health setting required
Minimum of one year of overall experience within the ABA field required
RBT (Registered Behavior Technician) certification is required
First Aid and CPR certification is required
Alternatives to Restrictive Intervention Training required
Demonstrated commitment to upholding ethical standards and fostering a workplace culture rooted in ABtA’s B.R.I.D.G.E. values—belonging, respect, integrity, and collaboration.
Proven ability to remain adaptable, solution-focused, and calm under pressure in a fast-paced, dynamic center environment.
Strong leadership and mentorship skills, with the ability to guide, motivate, and support team members toward shared operational goals.
Exceptional organizational and time-management abilities, with strong attention to detail and the capacity to manage multiple priorities without compromising quality.
Skilled in identifying operational challenges and implementing innovative, process-driven solutions that improve efficiency and service delivery.
Excellent interpersonal, written, and verbal communication skills, with the ability to engage with staff, families, and leadership in a professional, compassionate, and inclusive manner.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace (Gmail, Sheets, Docs, Drive), and ABA-specific data and scheduling systems
Collaborative team orientation with a high degree of accountability, reliability, and initiative in supporting both clinical and operational objectives.
Ability to analyze data, identify trends, and make informed recommendations that contribute to continuous improvement and organizational excellence.

Nice To Haves

Associates degree or above in psychology, business administration, marketing, communications, or a related field

Responsibilities

Open and/or close the center as a keyholder, following all safety and security procedures.
Act as a liaison with outside parties (e.g., delivery drivers, visitors, parents), ensuring professional communication and directing them appropriately.
Maintain required center records (e.g., confidentiality forms, sign-in systems) in compliance with HIPAA standards.
Support group activities as needed (co-captain duties) and assist with event setup and breakdown
Monitor the morning scheduling line and coordinate same-day schedule adjustments in collaboration with clinical staff and the Center Operations Supervisor.
Utilize ABA program management software to adjust schedules, remedy conflicts, and maintain staff/learner profiles (CR labels, availability, accepted hours).
Calculate and add documentation time for BTs/RBTs, including billing conversion, incident reports, and other required records.
Ensure timely and accurate communication of schedule changes using multiple methods (calls, emails, texts, radios)
Serve as the first point of contact for prospective families, responding to inquiries and scheduling center tours.
Lead on-site center tours for referrals, families, and new staff, providing a welcoming and informative introduction to ABtA’s programs and values.
Assist families in completing initial paperwork and gathering intake information to support a smooth transition into services.
Maintain consistent communication with the Center Operations Supervisor and Manager regarding center issues, proposed solutions, and ideas for process optimization.
Provide support across the center during the day, including responding to radio calls for toileting assistance, behavior support, or maintaining ratio requirements (e.g., 2:1 coverage).
Collaborate with staff to ensure operational needs and learner safety requirements are met throughout the day.

Benefits

Consistent Hours: Enjoy a predictable schedule with 40 hours weekly.
Premium Pay : Get Exceptional Wages that are highly competitive—you deserve it!
Recharge & Reset: Enjoy Generous Paid Time Off (PTO) so you can actually take that Vacation!
Holiday Bliss: Celebrate with Paid Holidays —because your time off should be stress-free.
Comprehensive Benefits: We offer great health, dental, vision, and life insurance. We've got you covered!
Protection Power-Ups : Optional Ancillary Insurance through Aflac ( Short-Term Disability, Long-Term Disability, and more ) for extra peace of mind.
Your Financial Future : Invest in yourself with our 401(k) Plan with Company Match— free retirement money!
Personal Support System: Access our incredible Employee Assistance Program (EAP) for you, your partner, and your dependents. Includes free crisis counseling, financial advice, legal help, and exclusive discounts!
Built-in Raises: Enjoy Annual Performance and Promotion Raises—your growth directly increases your paycheck.
Learn & Earn : Enjoy Initial and Ongoing Paid Training and Supervision—we pay you to get better at your job!
PAID RBT Certification : If you aren't currently certified, we've got you! We cover your RBT training, exam, and application costs upon successful completion. Get certified free!
401k Retirement Plan with a company match
Healthcare Insurance Options (Medical, Dental, Vision and Life)
Ancillary Insurance Options through Aflac (STD, LTD, and more!)
Parental Bonus: Welcoming a new family member is a big deal! We provide a Parental Bonus to support you during that special time.
Referral Bonus: Know someone great? Earn a Referral Bonus for bringing talented professionals like yourself onto our team!
Agency Technology: We support your work-life balance by providing the agency hardware (laptop, phone) you need, ensuring you have the tools for an easy disconnect when your workday is done!