Call Center Operations Specialist
About The Position
As a Call Center Operations Specialist, you will provide analytical and operational support to Call Center Management in order to meet monthly marketing targets. HERE'S WHY YOU'LL LOVE IT HERE! We offer an excellent benefits package to our full-time Team Members that include: Pay rate is $24 per hour Medical, Dental, and Vision insurance from Day One Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program Team Member Travel Program - enjoy discounted rates at incredible properties around the globe Generous Paid Time Off Program Paid Sick Days Team Member Recognition and numerous learning and advancement opportunities and more! Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification. SCHEDULE DETAILS: Our Call Center Operations Specialist will work a flexible schedule to include weekends and holidays. ADDITIONAL RESPONSIBILITIES INCLUDE: Responsible for crafting performance reports, implementing standard operating procedures, campaign management and reporting, and general analytical support of strategic business decisions along with tracking performance Provide analysis of reports and collaborates with partners to develops and maintain strategic performance objectives and address areas of opportunity Serves as the point person in managing and distribution of leads daily as well as review processes to improve efficiencies Facilitates team member on boarding and training for team members Completes other administrative duties and tasks, as assigned by management Maintain perspective on system functionality, call flow, content, quality assurance, challenges and opportunities. Assist in Inventory Management and assess processes and results to ensure maximum efficiency of hotel and resort inventory Serves as the point person in managing and distribution of leads on a daily basis. Also, reviews processes/results to maximize efficiencies. What are we looking for.... Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. Internal Description
Requirements
- Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth.
Responsibilities
- Responsible for crafting performance reports, implementing standard operating procedures, campaign management and reporting, and general analytical support of strategic business decisions along with tracking performance
- Provide analysis of reports and collaborates with partners to develops and maintain strategic performance objectives and address areas of opportunity
- Serves as the point person in managing and distribution of leads daily as well as review processes to improve efficiencies
- Facilitates team member on boarding and training for team members
- Completes other administrative duties and tasks, as assigned by management
- Maintain perspective on system functionality, call flow, content, quality assurance, challenges and opportunities.
- Assist in Inventory Management and assess processes and results to ensure maximum efficiency of hotel and resort inventory
- Serves as the point person in managing and distribution of leads on a daily basis. Also, reviews processes/results to maximize efficiencies.
Benefits
- Pay rate is $24 per hour
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities
- and more!
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
