Lead Cashier

Bass Pro Shops•Harrison, AR

6d•Onsite

About The Position

The Lead Cashier will assist customers during and after the checkout process at Nature’s Wonders. Oversee and guide cashiers and assist General Manager and Assistant Manager. ESSENTIAL FUNCTIONS: Greets all customers when entering and leaving the store. Handles returns and exchanges, diffuses and reassures frustrated customers. Oversees schedule adhere by team members. Be alert, friendly and ready to assist at all times. Comfortable with all processes and functions of the point-of-sale system. Assures checkout counters are never left unattended. Diligently to keep money organized, count change correctly, insure accuracy of transactions and checks are filled out properly with all required information (correct amounts, phone number, driver’s license number) Keeps checkout area clean and organized. Familiar with all discount programs offered by the store. Be diligent in associating customer accounts, applying discounts, punch cards, etc. Bags product efficiently and accommodating customer wishes. Takes special orders and requests. Answers incoming phone calls. Assists with barista duties as needed. Any other duties as assigned.

Requirements

Excellent organization skills and attention to detail
Experience in a customer service environment
Excellent verbal, written and communication skills
Adaptability to new processes and procedures
Excellent self-motivation and initiative while unsupervised
Must be able to lift up to 25 pounds at one time
The ability to move freely around your workspace
Sitting, standing, squatting, kneeling, bending, crawling, and climbing may be necessary physical requirements for this position

Responsibilities

Assist customers during and after the checkout process
Oversee and guide cashiers
Assist General Manager and Assistant Manager
Greet customers
Handle returns and exchanges
Diffuse and reassure frustrated customers
Oversee schedule adherence by team members
Be alert, friendly and ready to assist
Be comfortable with all processes and functions of the point-of-sale system
Assure checkout counters are never left unattended
Keep money organized and count change correctly
Insure accuracy of transactions and checks are filled out properly
Keep checkout area clean and organized
Be familiar with all discount programs offered by the store
Be diligent in associating customer accounts, applying discounts, punch cards, etc.
Bag product efficiently and accommodating customer wishes
Take special orders and requests
Answer incoming phone calls
Assist with barista duties as needed
Any other duties as assigned

Benefits

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!