Lead Cashier

Town of La Plata•La Plata, MD

just now•$22 - $26•Onsite

About The Position

Serves the Town of La Plata and its citizens by performing clerical work involving substantial public contact, in person, on the telephone, and via digital media. Coordinates the credit/collection functions of the utilities billing system, accepts, processes, and issues building permits and related development type permits, and performs basic office duties as assigned. This position is often the first contact citizens will have with the Town Government. The successful performance in this position requires the ability to represent the Town in a professional and helpful manner.

Requirements

Possession of a High School diploma or GED. Work experience in local government, customer service, accounts receivable, and permitting.
Knowledge of principles and practices of customer service, accounts receivable. Familiarity with equipment and software used in the department. Excellent communication skills, both oral and written for inquiries, accounting, permitting. Ability to work well with coworkers and individuals outside the organization. Ability to understand, interpret, converse, and accurately advance inquiries across varied governmental services. Knowledge of office practices and procedures; office machine operation; computational and mathematical accuracy; English grammar including usage and composition; professional telephone, email, and in person etiquette.
Ability to use Microsoft Word and Excel, Outlook email and calendar, and accounting software applications.
Ability to maintain a very professional atmosphere in customer service with officials, co-workers, and members of the general public in routine, emergency, or emotional situations. Knowledge of various computer software, including communication and financial programs. Ability to take direction. Ability to accomplish tasks quickly in a fast-paced environment with frequent interruptions and short deadlines.
Requires knowledge of municipal practices, procedures, and goals. Ability to work well with people, dealing with a wide variety of issues and challenges. Skilled at handling multiple projects and short deadlines with adherence to regulations and procedures. Ability to use a variety of tools and equipment, including but not limited to multi-line telephone, calculator, copy machine, postage machine, a variety of general office equipment, computers and peripheral equipment, and accounting, communications, and scheduling software.
Have knowledge of utility billing procedures. Ability to interpret utility rate schedules and customer billing records. Ability to determine and resolve billing errors with customers.
Ability to work independently and prioritize work. Ability to exercise judgment and tact in dealing with the public and other employees.
Ability to communicate effectively, both verbally and in writing, with residents, property owners, government officials, the general public, fellow employees, and Town officials. Must be able to listen to and interpret problems, direct inquiries to appropriate staff or resources, exercise tact and diplomacy, and make clear written and oral reports and recommendations. Ability to read and comprehend instructions, correspondence, and memos. Ability to write correspondence.

Responsibilities

Serves as lead cashier - maintains cash drawer, accepts and processes all types of payments (i.e., utility, permit, ACH, and miscellaneous billings), applies the payments to the appropriate customer accounts or assigns to appropriate revenue code, reconciles cash drawer daily, and prepares cashiering packets with related documentation and appropriate document retention.
Serves as the secondary point of contact for customer inquiries, both walk-in and phone, ascertains customer needs, and either provides answers to the customer's questions or directs them to the appropriate office/person.
Assists the Utility Billing Supervisor - responds to customer inquiries regarding their utility accounts, works with customers to set up payment plans, helps manage water shut-offs and turn-ons, prepares Utility Work Orders for Public Works employees, and provides Public Works with completed pink notices for returned bills.
Provides administrative support to the Planning and Community Development department staff - accepts permit applications, schedules rental property inspections, and prepares and distributes correspondence as needed. Prepare and reconcile cashiering entry from Municity.
Maintain and schedule rental property inspections for Code Enforcement.
Wills Park Community Building and Tilghman Lake Park - answers questions, accepts reservation applications, maintains a calendar of scheduled rentals, and keeps Public Works advised of the schedule so they can provide required maintenance and support.
Knowledgeable about and proficient in the use of various office equipment (e.g., personal computer, typewriter, telephone, calculator, copy machine, postage machine) and systems (e.g., computer software programs), and is ready and willing to learn how to use new equipment and systems as needed.
Proficient with data entry and with Microsoft Word and Excel.
Opens and stamps incoming mail, payments, and deeds. Logs mail in a digital platform.
Reviews and places department office supply orders. Maintains office supplies inventory for Town Hall. Compare pricing with approved vendors.
Performs related duties and responsibilities as required.