Lead Cashier

Ulta Beauty, Inc.•Fort Wayne, IN

2d•Onsite

About The Position

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful. THE IMPACT YOU CAN HAVE: As a Lead Cashier at Ulta Beauty, you are passionate about the guest experience, process excellence, delivering exceptional results, and proactively collaborating, leading, and influencing peers within your store. If you’re a genuine Beauty Enthusiast who wants to make a real difference in the lives of your guests, you will have the opportunity to put your excitement for beauty on full display, while ensuring that everything in the store is clean, fully stocked and ready to “wow” guests and influence peers.

Requirements

High school diploma is preferred
2 years of relevant work experience or equivalent combination of education and relevant work experience preferred
Proven ability to delegate, multi-task, and problem-solve
Demonstrated knowledge and passion for guest service and a competency for selling
Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service
Demonstrated experience in exceeding sales goals and training new hires
Proficient with basic technology (e.g., Point of Sale system and Apple devices)
Excellent written and verbal communication
Strong collaboration and interpersonal skills
Ability to work independently and as part of a team
Ability to build and maintain strong customer relationships
Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable
Work a flexible schedule to include days, evenings, weekends, and holidays
The role of Lead Cashier cannot be held by a minor. Any associate being hired or promoted into the role must be 18 years of age.

Responsibilities

Promptly acknowledging and warmly greeting each guest entering the store
Offering friendly, knowledgeable and courteous service that always takes priority over other related duties
Determining each guest’s needs and answering questions concerning products and services (partnering with management as needed)
Recommending additional and complementary products and/or services based on guest interests or items already selected for purchase, promoting the Ulta Beauty loyalty and guest service programs
Assisting in the training of new cashiers, the cross-training of other associates, and in driving loyalty results, including credit
Supporting store management by completing associate chat ins and chat outs as well as associate bag checks as needed
Completing select register open and close functions as directed by the manager on duty
Informing guests of current promotions, events and services within the store, booking appointment for in-store events
Serving multiple guests at one time while maintaining composure during busy or peak selling times
Helping to eliminate and/or reduce potential theft of product by providing exceptional guest service and maintaining awareness while on the sales floor
Courteously handling sales, refunds and exchanges
Ensuring all resets and planograms are executed properly, setting up advertising displays or arranging merchandise to highlight sales and promotional events
Ensuring the store is replenished throughout the day and merchandising all products to company standards on shelves and tables
Participating in physical inventory preparation, execution and follow-up
Executing receipt of shipment truck within company guidelines
Ensuring overall store cleanliness including restrooms, cashwrap, backroom and sales floor
Staying informed regarding new or existing products (e.g., their ingredients and benefits) to better serve guests