Lead Case Manager

BUENA VISTA RECOVERY LLC•Chandler, AZ

1d•$24 - $27•Onsite

About The Position

The Case Manager is a part of the multidisciplinary Addiction Care team and has a responsibility to maintain safety for themselves and their charges, guiding and directing patients through the discharge process via collaboration with the treatment team, patients, families, and outside referral sources. The Case Manager's responsibility is to assist doctors and nurses with treating patients who have various behavioral problems, such as substance abuse, post-traumatic stress disorder, mental instability, and physical and emotional abuse. This may be as simple as keeping patient files confidential and secure from unauthorized access or assist in redirecting aggressive patients. In many cases, the ability to emotionally support patients, remain calm and professional, and use good interpersonal skills can defuse a volatile situation. Case Manages evaluate patient needs, discuss their condition with clinicians, plan their homecoming or transfer, and arrange any follow-up appointments, e.g., doctor visits or individual therapy sessions. Case Manager/Discharge coordinators are skilled patient advocates who play a critical role in helping current patients develop personalized continuing care plans by organizing an effective post-treatment strategy for patients to heal fully either at home or within another care facility. Careful assessment of each patient's individual needs and ensuring a smooth and safe transition through the recovery process is required. It's the overall goal to empower discharged patients as they embark on recovery.

Requirements

2+ years of experience working in the behavioral health field
1+ years of experience performing case management duties
Must be 21 years of age or older
Valid CPR, First Aid, and CPI certifications or the ability to obtain immediately upon hire
Level one fingerprint clearance card
Demonstrated proficiency with an electronic medical record system (EMR) and Microsoft Office products including Word, Excel, and Outlook
Working knowledge of HIPAA PHI security requirements
Strong affinity for customer service
Excellent organizational and time-management skills
Excellent oral and written communication
Strong interpersonal communication skills and the ability to maintain a positive collaborative relationship among all constituencies
Ability to work in a fast-paced, challenging and dynamic environment
Excellent organizational, time-management, and problem-solving skills
High School Diploma/GED
Work requires the following motions: bending, twisting, squatting and reaching
You must have the ability to use tools and equipment required for the position
Mental Focus: Ability to read and communicate effectively in English, both verbally and in writing

Nice To Haves

Associate Degree in a human service field preferred
Have a working knowledge of case management, setting appointments, outside referrals medical transport preferred

Responsibilities

Delivering as much of the "help" or service as possible, making referrals to multiple outside formal services (E.g., Psychiatric appointments, Primary care medical appointments, and Medication-Assisted Treatment (MAT) appointments)
Maintains and coordinates communication with outside case managers and probation officers (Updating them on the progress the patient is making in treatment)
Assists the patient in developing a safe post-discharge transition plan (E.g., setting up continued care services such as IOP as well as assisting in finding sober living facilities)
Protects patient health and well-being by devising personalized recovery plans after treatment
Handles the processing of discharge documentation and forwarding them to appropriate clinicians and programs as needed
Audits EMR documentation to ensure compliance with institutional guidelines
Maintains data integrity for electronic medical records
Verifies medical insurance information for each patient to transition and schedule continuing care within their payor constraints
Meets one-on-one with patients to instruct them on proper continuing care and answer any questions
Manages assigned case of patients
Provides referrals for patients to counseling, psychiatric, or medical care as needed for improved long-term health outcomes
Complies with the regulations and policies of the facility
Obtains all pertinent ROI’s for all referrals
Schedules discharging patient transportation as needed
Communicates necessary discharge information with the referral source(s) and Buena Vista treatment team
Engages in outreach and encouragement with both patients and their loved ones, educating on the benefits of substance abuse treatment in a supportive and compassionate tone
Maintains consistent communication with all parties regarding pertinent discharge information via the designated organizational platforms
Keeps patients safe by following safety policies, procedures, and regulations
Maintains confidentiality and complies with HIPAA, PHI and PII laws and regs
Maintains a schedule that meets the needs of the organization