Lead Case Manager / Metro

Copa Health • Phoenix, AZ

4d

About The Position

Copa Health is a leading nonprofit behavioral health organization dedicated to supporting individuals with mental health, developmental, and substance use challenges. Through innovative, compassionate, and community-based services, we empower the people we serve to live meaningful and fulfilling lives.
Position Summary
Copa Health is seeking a Case Manager Lead to participate in the development of the integrated comprehensive assessment and Integrated Service Plan (ISP) and implements services to members in accordance with their plan and provides ongoing care and reviews progress. Coordinates with all involved healthcare, behavioral health and wellness providers and maintains current documentation on members’ progress in managing chronic medical and psychiatric conditions and assists the individual in achieving their recovery goal.

Requirements

• Bachelor’s degree in behavioral health related field and 2 years’ of full-time behavioral health work experience; or
• Bachelor’s degree in non-behavioral health related field and at least 4 years’ of full-time behavioral health work experience; or
• High school diploma or high school equivalency diploma and 6 years’ of full-time behavioral health work experience
• Must have a Level 1 fingerprint clearance card issued by Arizona Department of Public Safety of eligible to receive within eight (8) weeks of hire.
• AZ valid Driver’s License, vehicle with state minimum insurance coverage and able to meet Copa Health company driving requirements and safety sensitive requirements. Safety sensitive is any job that includes tasks or duties that the employer in good faith believes could affect the safety or health of the employee performing the task or others.

Responsibilities

• Provides mentorship and training to Case Manager new hires and trainees, i.e., EMR-Next Gen, Tele-Health, Shadowing Expert, etc.
• Works collaboratively with the integrated care team to engage, educate, communicate, and coordinate care with service participants, their family, behavioral health, medical and dental providers, community resources and others in ensuring that all services prescribed in the Integrated Service Plan are implemented.
• Develops and maintains and manages the Integrated Service Plan (ISP) within required timeframes.
• Adjusts the ISP and service delivery as needed based on progress/lack of progress in the specified health, wellness and behavioral health goals.
• Provides assistance in maintaining, monitoring and modifying covered behavioral health and healthcare services and community resource needs.
• Maintains the person’s comprehensive clinical record, including documentation of activities performed as part of the service delivery process (e.g., assessments, provision of services, coordination of care, discharge planning).

Benefits

• Career Growth Opportunities and internal development programs
• Generous PTO – up to 3 weeks in your first year + additional wellness day
• 10 Paid Holidays annually
• Wellness Program with Health Coaching
• Tuition Reimbursement up to $3,000
• Affordable Medical, Dental, and Vision plans
• 403(b) retirement plan with company match
• Employee Assistance Program with free coaching and therapy sessions
• Additional benefits including life insurance, disability coverage, pet insurance, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees