Lead Case Manager

Florence Crittenton Services of Orange County Inc•Fullerton, CA

79d•$26 - $38

About The Position

Position Summary: In compliance with ORR Policy & Procedures, identify and process potential sponsors and expedite reunification for Unaccompanied Children; obtain required documentation; and ensure timely and accurate maintenance of official records. In addition to performing duties of the position, Lead Individual provides supervision to assigned program staff including but not limited to: hiring, training, weekly supervision, completing chart audits, and performance documentation to ensure continuity of care and accountability of services.

Requirements

BA/BS in the behavioral sciences, human services or social services field.
Two Years of child welfare and/or case management experience required.
Must possess and maintain a valid California driver’s license and current vehicle insurance.
Excellent interpersonal skills required to facilitate interviews, build trust, and ensure cooperation.
Must be able to successfully complete and maintain required certifications and training including, but not limited to, Therapeutic Crisis Intervention, First Aid/CPR, and other evidence- informed practices.
Must be computer-literate and be able to understand and effectively use electronic health record/billing systems.

Nice To Haves

Fluency in Spanish is strongly preferred.

Responsibilities

Acquires, maintains, teaches and demonstrates knowledge of Prevention of Sexual Abuse (PSA) and Sexual Harassment standards at care provider facilities, evidence-based practices, and trauma-informed care and maintains a professional environment that is consistent with Title 22, licensing regulations, and established agency policies.
Assess needs of children and adolescents in care and develops Individual Service Plans.
Establish rapport with Unaccompanied Children, as well as their potential sponsors and screens for human trafficking concerns.
Facilitates timely release or discharge of children and youth including following detail federal policy and making critical decision to ensure a safe discharge
Documents the provision of services in case files including crucial legal documentation that can affect the legal status of the child and youth.
Manage logistics such as obtaining required documents, assembling records, entering records into electronic database including documentation of crucial legal and data elements utilized by the Federal government.
Attend weekly Case Review meetings with Federal/ Office of Refugee Resettlement personnel to communicate specific details of cases to ensure timely and safely release of all children and youth.
Act as the hub of coordination and communication with all internal departments to ensure all medical, mental health, education, recreation, and daily living needs are met.
Chaperone fly-outs (i.e. accompany youth to sponsor’s custody including air travel)
Follow complex instructions that change frequently.
Sets clear, measurable and specific goals for assigned staff and meets weekly for review.
Provides specific performance feedback to staff, both positive and corrective, as soon as possible after event or action.
Oversees written evaluations, submitted evaluations and any rate change submissions for approval. Presents evaluation to staff.
Maintains a professional environment that is consistent with existing contracts, licensing regulations, and established agency policies.