LEAD Case Manager

Evergreen Treatment Services & REACH•Burien, WA

39d•Onsite

About The Position

The Case Manager – LEAD role is part of the REACH team that supports ETS’ mission through fostering cohesion by providing engagement and intensive case management services to individuals suspected of low-level drug offenses and/or prostitution. The Case Manager will provide direct services to a case load of approximately 25-30 individuals. Case managers provide outreach, long-term engagement and supportive services for participants through intensive case management activities and collaboration with LEAD partners, service providers, housing providers and other community organizations. The position is full-time onsite, and the days and hours are Monday-Friday 8:30am-5pm.

Requirements

High school diploma or equivalent required. Further education/training is desirable.
The ability to respectfully engage and develop a working alliance with the people we are serving is essential. Understanding of harm reduction along with a demonstrated passion for serving individuals experiencing homelessness and co-occurring disorders required. Street outreach experience a plus. Skills necessary to provide advocacy and support for participants within the criminal justice system including court appearances and written communication. Ability to advocate and effectively communicate and problem solve under pressure in high stress situations.
Have an understanding of racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff.
Ability to establish and maintain effective working relationships with clients, patients, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds.
Strong interpersonal skills and verbal/ written communication skills.
Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently.
Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.
Flexible team player, with excellent attention to detail.
Ability to maintain confidentiality and use discretion when handling highly sensitive information.
Ability to set boundaries, resolve conflict and de-escalate issues.
Computer literate, with basic knowledge of Microsoft Office Suite (or equivalent suites such as Google Workspace), as well as a high level of initiative in keeping current with technological changes. Skills needed include basic functions such as utilizing MS Outlook email and calendaring programs (or equivalent) and sending attachments, using MS Teams or equivalent chat, call, and videoconference features, and navigating search engines such as Edge or Google and carrying out browser searches and website benchmarking steps.
Possible use of a program vehicle, for which a valid Driver’s License and acceptable driving would be required.
Note that a Washington State Patrol criminal background check will be conducted periodically as a condition of ongoing employment, and candidates with prior criminal convictions will be invited to provide additional context as needed.

Responsibilities

Help ETS succeed in carrying out our mission through working together with other staff to transform systems of harm and inequity to create different approaches to improving community health and safety through addressing substance use and homelessness.
Assist with the organization-wide initiative to reimagine our interconnectedness within our community to overcome the aspects of our society and organizational culture shaped by white supremacy and settler colonialism.
Provide Outreach and Intensive Case Management services for assigned participants:
Engage participants on the street and at social service provider facilities to establish a working relationship and offer services.
Assess participants for severity of chemical dependency and housing status and determine needs for other services, e.g., medical, mental health.
Assist participants in gaining access to a variety of funding programs (e.g., SSI, ABD, VA).
Assist participants in finding housing and maintaining occupancy.
Develop and implement with the participant’s input an individualized Service Plan which addresses the needs of the participant for food, clothing, shelter, and health care and substance use disorder treatment or reduction/elimination of drug/alcohol use through self-change methods. Update this Plan periodically to reflect movement toward or attainment of articulated goals and the emergence of new participant needs and to help the participant move toward the achievement of autonomy.
Develop and maintain a working relationship with Sobering Center staff, DSHS workers, chemical dependency treatment providers, mental health providers, health care providers, shelter providers, landlords, detox centers, Assessment Center staff, protective or representative payees, and other community programs which may support participants.
Provide structured Intensive Case Management services consistent with program policies.
Develop and maintain collaborative relationships with LEAD partners including Seattle Police Department, King County Sheriff, King County and City of Seattle Prosecutor’s office.
Provide advocacy and support for participants within the criminal justice system including court appearances and written communication.
Attend regularly scheduled Operational Work Group Meetings and the staffing of participants with partners.
Accompany participants to appointments as needed.
Assist participants in developing a spending plan and in shopping.
Advocate for the participant with a wide variety of other service providers:
Assist participants in gaining entry into service programs.
Develop relationships with housing resources and assist the participant in gaining access to appropriate housing.
Identify gaps and barriers in available community resources and advocate for systemic changes.
Attend REACH and LEAD team meetings and other required meetings.
Develop and maintain participant files for assigned caseload according to program, contract and state requirements.
Note: New and/or different duties and responsibilities may be assigned to this job at any time.