Lead Case Manager (Bilingual English/Spanish)

Bethany Christian Services USA • Kalamazoo, MI

5h

About The Position

Rooted in our Christian faith, Bethany Christian Services works to ensure children are safe, loved, and connected through family. Across 29 states, we strengthen families, support foster care and adoption, and walk alongside refugees with compassion. Here, living out your faith means using your gifts to bring hope and make a lasting impact. As a Lead Case Manager, you’ll walk alongside unaccompanied children as they seek family reunification, older youth preparing for adulthood in a new country, and foster families who give these children a home away from home.

Requirements

• Bachelor’s degree in Human Services, Behavioral Sciences, Social Services or related field of study from an accredited college
• At least four (4) years of progressive employment experience that demonstrates supervisory and case management experience
• Bi-lingual English and a second language
• Demonstrated ability to service a difference group of clients, to include refugees or other minority families
• Demonstrate leadership skills in alignment with agency and program values, whiles also exhibiting a team-player attitude
• Excellent verbal and written communication skills
• Demonstrated clinical, therapeutic, and crisis intervention skills
• Demonstrated ability with providing compassionate customer service
• Ability to work independently and exercise a high level of confidentiality
• Adheres to all agency and departmental safety procedures including reporting any unsafe practices, equipment and environment, and takes an active role in correcting the unsafe practice, equipment or environment through proper notification channels
• Must be able to pass required medical examinations and have the physical ability to fulfill the essential job functions
• Computer skills sufficient to perform essential functions including knowledge of Microsoft Office Suite
• Must be 21 years old with a valid driver's license with at least 3 years driving experience in the U.S. to operate a vehicle on behalf of Bethany
• Must pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate coverage
• Pass a criminal history screen, including state and local child protection agency registries
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity

Responsibilities

• Maintain a caseload of clients in compliance with contract terms and agency expectations (approximately up to 10 cases)
• Provide functional supervision to support staff and case managers as needed
• Update program documents, forms and manual as needed
• Recommend and implement new trainings for case management and case support teams as needed
• Participate in clients file reviews as needed
• Partner with the Program Supervisory team in assessing fidelity to policy implementations on an ongoing basis of case management and case support team
• Attend supervision meetings with case management and support staff as needed, to ensure adherence to the expected job responsibilities, provide feedback, and lend support
• Provide case management coverage support within the program, as needed
• Assist with the implementation of all corrective action plans (CAP) by conducting CAP activities for case managers at meetings
• Oversee the case support and case managers training completion compliance in accordance with Bethany Christian Services, Department of Health and Human Services (DHHS), and external stakeholders
• Effectively promote the Sanctuary Model of Care within case management and case support teams
• Stay abreast of all agency, federal Council of Accreditation (COA), and state regulatory requirements related to social services
• Promote a culture that aligns with Bethany’s mission, vision and values
• May be required or asked to participate in a Bethany sponsored event
• Complete other duties as assigned

Benefits

• Experience a team environment with other professionals who are motivated by faith, support one another, pursue excellence, and are in it for the long haul
• Access to training, professional development, and career growth opportunities
• Low-cost health benefits (medical, dental, and vision)
• 403(b) retirement plan with employer match eligibility
• Generous time off (11 paid holidays, PTO Your Way, paid parental leave, separate sick and paid absence banks)
• Access to education reimbursement for those that qualify
• Comprehensive employee assistance and wellness program
• Employee covered long-term disability and term life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior