Lead Case Manager (Mission Valley and Rose Canyon), Safe Parking Program

Jewish Family Service of San Diego • San Diego, CA

16d • $23 • Onsite

About The Position

The Safe Parking Program supports families & individuals living in their cars find safety and support with the overall goal of long-term housing stability. The Lead Case Manager is responsible for being a “go-to” person for their teammates regarding their basic Case Manager duties. This position is also responsible for conducting intakes and assessments and providing ongoing advocacy and resource navigation for participants within the Safe Parking Program. This position will report to the SPP Supervisor.

Requirements

• At least one-year experience in a similar role working with housing/homelessness case management services, self-sufficiency services, or equivalent combination of training, education and experience
• Excellent communication and desire to work in a team environment
• Knowledge of local social services/community resources
• Knowledge of Clarity data entry and homeless court referrals
• Comfort in using a computerized client management system
• Experience working with persons in crisis, implementing brief interventions and researching for resources that address the impacts of poverty
• Ability to work a flexible schedule, including regular evening hours and weekends
• Comfort working in an environment where multiple languages are spoken
• Sensitivity to cultural differences present in the organizations/programs service population
• Ability to show an unconditional positive regard for clients who turn to the Safe Parking Lot Program for support

Nice To Haves

• Bilingual English/Spanish preferred
• Previous use of HMIS system is preferred
• Previous training in Motivational Interviewing is preferred

Responsibilities

• Lead by example as it relates to the job duties they will be providing mentorship for
• Thorough understanding of Clarity, Homeless Court referrals, etc
• Conduct intake and assessments for new participants
• Develop service plans with a focus on financial stability and re-housing
• Provide individualize resources and referrals to community programs to increase access to supportive services
• Effectively self-manages and collaborates with all levels of staff and clients
• Serves key role in supporting case managers, communicating needs, and escalating issues to Supervisor
• Assists in weekly workflows working directly with Supervisor
• Provide regular and on-going follow up with clients on caseload
• Work collaboratively with other service providers to ensure comprehensive services for program participants
• Maintain up-to-date client records in client management systems
• Complete all required program statistic reporting in a timely and accurate manner
• Provide a high level of customer service
• Assist in oversight of interns during program operations
• Meet for supervision bi-weekly
• Other duties as assigned

Benefits

• Generous employer 401(k) contributions
• Employer-covered life insurance
• Paid vacation time and sick leave
• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed