Lead Case Manager (Santa Rosa)

Northern California Behavioral Health System•Santa Rosa, CA

11h•$33 - $37

About The Position

In collaboration with the multidisciplinary team, the Lead Case Manager oversees the case managers who provide quality case management and discharge planning services to all patients and their support systems. Serves as a member of the interdisciplinary team supporting the organization's treatment program and philosophy, and assures the deliverance of quality treatment to all patients and their support systems. Lead Responsibilities: Maintain discharge reference tool to improve time management for staff as needed. Assist case managers with challenging circumstances that may cause barriers to effective discharge planning. Facilitates regular Case Manager meetings to teach, train, and provide updates to ensure quality services are up to compliance standards and reduce barriers to discharge. Step in for treatment team when staff are absent and ensure all requirements for treatment team are met. Holds a smaller case load of patients to support with efficient discharge planning. Reports daily denial risk list updates to leadership. Completes regular chart audits to ensure quality documentation and compliance expectations for discharge planning are being consistently maintained. Prepares and participates in the training of all new case manager staff, ensuring all competencies are met within first 90 days of hire. Participates in and facilitates performance evaluations for all employees in conjunction with Social Services Leadership. Provides support/input for performance improvement and disciplinary action processes in conjunction with Social Services Leadership. Participates in weekly Social Services Leadership meetings to address opportunities to improve operational process and improvements towards quality of patient care. Works collaboratively with county partners to ensure quality coordination of care is being maintained for all patients. Assists with the scheduling of staff. Assists with the hiring and interviewing of new staff. Assists with other duties as assigned. Key Responsibilities: Ensures all follow-up appointments are arranged/scheduled for psychiatrist and therapist within 7 days of discharge. Checks voicemail daily and responds to calls regarding discharge planning, and timely documents discussion into EMR. Maintains effective working and professional relationships and communications with internal and external customers. Coordinates discharge packets and review them with patients and their support systems. Support coordination of scheduling zoom meetings and visitations. Supports department in administrative duties, auditing, and tracking data for QAPI and compliance. Upholds the Organization’s ethics and customer service standards.

Requirements

Minimum of a Bachelor’s Degree in Psychology, Social Work, or closely related field of study.
One year of behavioral health experience and experience with Severely Mentally Ill and discharge planning preferred.
Current CPR (Cardiopulmonary Resuscitation) certification (or obtained within 30 days of hire).
Current Handle With Care (HWC) certification (or obtained within the 30 days of hire).
Familiarity with continuum of care and clinical terminology.
Maintains confidentiality of patients at all times
Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds.
Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint.)
Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
Strong written and verbal communication skills.
Ability to work independently and as part of a team.
Good judgment, problem solving and decision-making skills.
Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others.
Ability to work in a fast-paced, expanding organization.

Nice To Haves

One year of behavioral health experience and experience with Severely Mentally Ill and discharge planning preferred.

Responsibilities

Maintain discharge reference tool to improve time management for staff as needed.
Assist case managers with challenging circumstances that may cause barriers to effective discharge planning.
Facilitates regular Case Manager meetings to teach, train, and provide updates to ensure quality services are up to compliance standards and reduce barriers to discharge.
Step in for treatment team when staff are absent and ensure all requirements for treatment team are met.
Holds a smaller case load of patients to support with efficient discharge planning.
Reports daily denial risk list updates to leadership.
Completes regular chart audits to ensure quality documentation and compliance expectations for discharge planning are being consistently maintained.
Prepares and participates in the training of all new case manager staff, ensuring all competencies are met within first 90 days of hire.
Participates in and facilitates performance evaluations for all employees in conjunction with Social Services Leadership.
Provides support/input for performance improvement and disciplinary action processes in conjunction with Social Services Leadership.
Participates in weekly Social Services Leadership meetings to address opportunities to improve operational process and improvements towards quality of patient care.
Works collaboratively with county partners to ensure quality coordination of care is being maintained for all patients.
Assists with the scheduling of staff.
Assists with the hiring and interviewing of new staff.
Assists with other duties as assigned.
Ensures all follow-up appointments are arranged/scheduled for psychiatrist and therapist within 7 days of discharge.
Checks voicemail daily and responds to calls regarding discharge planning, and timely documents discussion into EMR.
Maintains effective working and professional relationships and communications with internal and external customers.
Coordinates discharge packets and review them with patients and their support systems.
Support coordination of scheduling zoom meetings and visitations.
Supports department in administrative duties, auditing, and tracking data for QAPI and compliance.
Upholds the Organization’s ethics and customer service standards.