Lead Case Manager IHS - Bridges at Kraemer (JR 5583)

PATH (People Assisting the Homeless)

2d•$24 - $30•Onsite

About The Position

Lead Case Manager will assist clients in breaking the cycle of homelessness by supporting clients in various phases, from street to housing. The lead case manager is a seasoned social services professional who collaborates with the multidisciplinary team and the team/program supervisor to support the needs of the client. The lead case manager maintains a direct client caseload and takes on additional duties to support the operations of the program and the program manager. Position Responsibilities include: In collaboration with the Quality Assurance Department, ensure programs are in compliance with contracts and partnership agreements. Under the supervision of the program manager, function as a contact representative for program matters. Under the supervision of the program manager, provide administrative oversight of the team, which may include coverage for the program manager. Support with the completion of critical incident reports as required per PATH policies and/or the contract. Conducts intake and individualized needs assessment for all clients and collaborates to develop Individualized Service Plan (ISP) that addresses housing goals, maintaining/increasing income and other personal goals identified by the client including medical, mental health, substance use, financial resources, vocational, and social support needs 2 Positions: Shifts ‎Sun-Thurs 7am-3:30pm & ‎Tues-Sat 3pm-11:30pm

Requirements

Analytical Skills and Attention to Detail: Gather and interpret data, identifying trends, patterns, and insights to inform decision-making. Ability to consistently produce high-quality work, ensuring accuracy and precision in all tasks.
Collaboration and Teamwork: Work effectively with others, seeking out and building positive working relationships with colleagues, participants, and stakeholders. Work effectively with others, contributing to team goals and recognizing the strengths and contributions of others.
Communication: Convey information clearly and effectively (both verbally and in writing) to individuals and groups in a manner that informs, engages and maintains their attention.
Creativity and Initiative: Take action and make decisions without being prompted, demonstrating a proactive approach to work and a willingness to take on additional responsibilities. Think outside the box, generating innovative solutions to problems or challenges.
Critical Thinking and Problem Solving: Analyze and evaluate information and situations, identify key issues, consider alternatives, and make logical decisions based on sound reasoning that will achieve the desired outcome.
Ethics and Boundaries: Maintain ethical and professional standards, demonstrating honesty, integrity, and a commitment to doing the right thing in all situations while maintaining professional boundaries.
One (1) year of experience in healthcare, case management, homeless services or working with vulnerable populations.
Have employment eligibility verification
Have or be able and willing to obtain CPR/First Aid training
Successfully complete the following as a condition of hire: Tuberculosis Test, Background Screening, Drug Test
Have reliable transportation
A valid driver’s license
Proof of insurance and ownership for personal vehicles used during work duties
The ability to qualify for PATH's insurance coverage

Nice To Haves

Three (3) years of experience in healthcare, case management, homeless services or working with vulnerable populations.

Responsibilities

In collaboration with the Quality Assurance Department, ensure programs are in compliance with contracts and partnership agreements.
Under the supervision of the program manager, function as a contact representative for program matters.
Under the supervision of the program manager, provide administrative oversight of the team, which may include coverage for the program manager.
Support with the completion of critical incident reports as required per PATH policies and/or the contract.
Conducts intake and individualized needs assessment for all clients and collaborates to develop Individualized Service Plan (ISP) that addresses housing goals, maintaining/increasing income and other personal goals identified by the client including medical, mental health, substance use, financial resources, vocational, and social support needs