Lead Case Manager

The Transition House•Kissimmee, FL

17d

About The Position

Lead Case Manager About Us: The Transition House is committed to serving veterans and their families by providing supportive services that promote stability, self-sufficiency, and long-term housing success. We are seeking a compassionate and experienced Lead Case Manager to oversee a team of case managers within the Supportive Services for Veteran Families (SSVF) program. The Lead Case Manager provides leadership, oversight, and guidance to a team delivering supportive services to veterans and their families. This role ensures compliance with VA guidelines, manages benefit access, coordinates housing placement, and tracks client progress toward self-sufficiency. The ideal candidate will be highly organized, skilled in documentation, and experienced in case management and team supervision.

Requirements

A bachelor's degree in social work or a related field is required, or in nonprofit management, or a related field, or (10) ten years' experience in a program leadership position in a nonprofit setting
Extensive organized case management experience through written verification and verified documentation
Driver's license and dependable private vehicle for frequent travel from site to site with updates car insurance
Strong interpersonal skills, effective judgment in interviewing clients, and coordinating services with community agencies.
Processing all information in a confidential manner
Good writing skills for program planning, reporting, and correspondence.
Ability to use independent judgment, perform research, investigations, and inspections, and recommend solutions
Ability to think and react calmly in emergency situations

Nice To Haves

Master's degree preferred
Intensive case management and experience with families experiencing homelessness with children are preferred, and clients with substance abuse and/or mental illness
Working knowledge of the VA benefits system, including eligibility requirements, applications, appeals, VA file documentation, and bilingual is preferred

Responsibilities

Oversee and support a team of 4 Case Managers, reviewing client files before submission.
Conduct monthly supervision and participate in performance evaluations.
Facilitate staff meetings, document minutes, and ensure team compliance with program goals.
Coordinate VA benefits access and integrate benefit plans into individual case plans.
Manage and monitor client eligibility, applications, and progress toward housing stability.
Submit monthly Temporary Financial Assistance (TFA) requests and maintain accurate budget and tracking records.
Facilitate housing placements, including landlord coordination, inspections, and budget management.
Maintain complete and confidential client documentation in HMIS and other required systems.
Administer the HUD Self-Sufficiency Matrix at program entry, quarterly, and at exit.
Attend required trainings and meetings; uphold safety and EEO standards.