Lead Care Manager - BH CP
About The Position
Join Eliot – A Place to Belong, Grow, and Inspire Change At Eliot, your work has purpose. You’ll be part of a compassionate, mission-driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth. Eliot is seeking a Lead Care Manager to join our Behavioral Health Community Partner (BH CP) program. This innovative Care Management program serves members with complex medical, behavioral health, and social needs. In this role, you will oversee and supervise a dedicated team of Care Managers. Your leadership will be instrumental in fostering a collaborative environment where effective treatment and program goals are prioritized. The ideal candidate should possess strong communication skills, training expertise, and have a strong commitment to mental health recovery.
Requirements
- Bachelor’s degree in psychology, social work or related field
- At least two years supervisory experience
- Ability to establish supportive relationships with persons with severe and persistent mental illnesses, substance abuse disorders, and complex medical conditions.
- Valid driver’s license and a reliable vehicle
Responsibilities
- Responsible for supervision of BH CP Care Manager staff focused on best practices and strategies to meet identified paperwork targets, quality metrics goals, and ACO/MCO initiatives.
- Responsible for providing assigned BH CP staff with orientation, training and coaching of BH CP policies and procedures.
- Responsible for being BH CP liaison to community resources including assisting and supporting BH CP staff with the connection pathways for communicating with internal agency and external collateral contacts.
- Assist and support BH CP staff with connecting Members to Social Determinants of Health (SDoH) resources as indicated on screening tools, Care Plan and/or as indicated by Member needs.
- Provide coverage for BH CP vacancies as assigned by a supervisor to ensure timely and effective Members service delivery.
- Engage each enrollee in their treatment planning process and their preferences, collaborated with the enrollee’s PCP, and share with the enrollee’s Care Team.
- Assist the Care Team and Members by providing on-going assessment of symptoms and responses to Care Team interventions.
Benefits
- Generous Paid Time Off – Vacation, sick time, and paid holidays
- Comprehensive Benefits – Medical, dental, and vision plans
- Retirement Savings – 401(k) with employer match
- Wellness & Family Support – Discounted fitness services and access to trusted childcare resources
- Financial Security – 100% company-paid life and accidental death insurance
- Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
