Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector. This Lead Call Center Representative responds to customer inquiries via phone, email, or other channels. Provides information, resolves issues, and escalates complex cases, while also documenting interactions and maintaining account accuracy. This role requires strong communication, problem-solving, and computer skills. Responsibilities include intaking documentation into the appropriate systems. Overall expectations are to provide outstanding service to internal and external customers and strive to resolve the members and provider inquires by analyzing and resolving complex issues which were not resolved by the call center representative. Performance expectations are to meet or exceed operations production and quality standards. This position is remote, but candidates must reside within driving distance of El Paso, TX or Tallahassee, FL as needs could change from remote to on-site in the future.