Lead Business Systems Analyst

Ryan Specialty

2d

About The Position

We are seeking a detail‑oriented, collaborative Lead Business System Analyst to oversee Insurity C1/SureMGA solution delivery under the CoE. This role will act as the primary liaison between the product owner team, business stakeholders, and configuration development teams—ensuring that C1/SureMGA solutions align with business objectives and are configured to support operational needs effectively. The Lead Business Analyst will report to the Director of the CoE Functional Operations Team.

Requirements

• Minimum of 6 months of experience in Business Systems Analysis, IT Infrastructure, or a related field (preferred).
• Experience working in the non-admitted wholesale insurance space, with familiarity in software solutions that support this domain.
• Hands-on experience with configurable vendor policy administration systems; experience with C1 or Insurity products is strongly preferred.
• Bachelor’s degree in Information Technology, Computer Science, or a related discipline (preferred). Equivalent professional experience will also be considered.
• Strong understanding of Data Analytics and IT Infrastructure.
• Familiarity with Software Development Lifecycle (SDLC).
• Working understanding of the agile scrum process.
• Experience working with vendor-configurable platforms or third-party software solutions.
• Basic SQL experience.
• Effective communication and interpersonal skills.
• Strong attention to detail and analytical thinking.
• Sound decision-making and problem-solving abilities.
• Commitment to continuous learning and professional development.

Responsibilities

• Understand and document the business objectives of each project, identifying the system requirements to meet those needs.
• Analyze current business systems and processes to identify opportunities for improvement, automation, or optimization.
• Elicit, analyze, and validate business requirements from stakeholders, including internal teams and external users.
• Skilled at converting business requirements into solution designs and well‑defined configuration user stories.
• Collaborate with product owners, project managers, and sponsors to define project scope, vision, and deliverables.
• Conduct data analysis to support decision-making and continuous process improvement.
• Develop and execute test plans to ensure vendor software configurations meet business and functional requirements.
• Provide end-user training and support; create user manuals and documentation as needed.
• Document detailed business requirements, define scope and objectives, and align system functionality with strategic goals.

Benefits

• In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.
• For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level