Lead Analyst, Business Systems

Zocdoc

3d•Hybrid

About The Position

You will be part of a high-caliber team of Salesforce professionals, helping to support an ever growing and innovative company. Given the GTM and CX applications that support teams across Zocdoc, you will collaborate with stakeholders across every department to ensure they have the right tools at hand to stay productive and successful.

Requirements

5+ years of experience working with GTM applications (Salesforce, Gong, Dialpad, Zoominfo, etc)
3+ years working with third-party applications as an application manager or product owner.
An entrepreneurial mindset - you’re ready to proactively identify opportunities for improvement and partner with internal teams to make them a reality.
A strong understanding of GTM processes
Experience in documenting requirements, backlog management, and mapping current and future state business process flows.
Salesforce Administrator certifications.
Strong organizational, time management, and project management skills.

Responsibilities

Acting as a strategic thought partner to stakeholders across the company, with a priority on an excellent user experience.
Lead end-to-end execution of strategic initiatives with limited guidance, ensuring alignment with organizational objectives.
Working with other analysts, solution architects, and system administrators to design and build scalable solutions.
Gathering and documenting requirements via user stories, process flows, and functional specifications.
Prioritizing business needs and establishing roadmaps for your assigned domains.
Managing and scoping inbound feature and enhancement requests from internal users.