Lead Business Analyst: Salesforce

STERIS•Cleveland, OH

1d•Remote

About The Position

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary The Lead Salesforce Business Analyst is a strategic partner to the AST leadership team and is responsible for driving data-informed decision-making across sales and operational functions. This role focuses on analyzing sales performance and customer forecasting trends; optimizing complex sales processes; evaluating and determining global capacity; and identifying revenue growth opportunities. Leveraging strong business acumen and technical expertise, the analyst will develop and maintain advanced, self-service analytic tools, performance dashboards, and models that support strategic decision-making and execution—driving accelerated revenue growth, improved sales productivity, and enhanced margin performance within our Salesforce environment. This is a remote/home-based position. Preference will be given to candidates located within reasonable travel distance of STERIS headquarters in Mentor, Ohio. This may include those who can commute by car or fly in periodically. Ideally, the selected candidate will be able to visit the Mentor office a few days each month. Travel Requirements: To effectively support and service our AST customers, the ideal candidate must be willing to travel approximately 30% domestically and 10% internationally.

Requirements

Bachelor’s degree in Business Administration, Finance, Economics, Information Systems, Data Analytics, Statistics or related field.
At least 10 years of experience in business analysis and/or data engineering, with at least 5 of those years involving hands-on work with Salesforce CRM (e.g., Sales Cloud, Service Cloud).
Proven experience leading business analysis initiatives in Agile environments, with a strong track record of applying those skills within Salesforce to deliver strategic, data-driven outcomes.
Strong background in solution architecture, business process redesign, and stakeholder engagement.
Experience with functional testing, UAT, and SIT sessions.
Proven track record of driving revenue and margin growth through strategic, complex data analysis and CRM system enhancements.
Must have Salesforce Certified Platform Administrator, Salesforce Certified Platform Administrator II, and Salesforce Business Analyst Certification.
Strong analytical, problem-solving, and communication skills.
Ability to translate complex business needs into technical solutions and actionable insights.
Proficiency in Agile methodologies and project management tools.
Strong verbal and written communication skills to interact with stakeholders at all levels.
Strong expertise in Apex, Visualforce, Lightning Components, Salesforce integrations, and strong foundation in managing Salesforce environment.

Nice To Haves

Master’s degree preferred.
Deep understanding of business processes within the healthcare or life sciences industry preferred.
Medical device industry experience / knowledge is desired but not required.
Familiarity with HIPAA, HITECH, and other healthcare compliance standards.
Additional certifications are preferred not required: Platform App builder, Salesforce Certified Health Cloud, Certified Sales Cloud or Einstein Analytics and Discovery Consultant.
Experience with Snowflake database administration is helpful.
Reporting analytics (CRM Analytics, Tableau) preferred.

Responsibilities

Design and deliver advanced reporting and analytics to provide actionable insights into sales performance, Customer engagement, revenue and volume trends.
Align Salesforce capabilities with business strategies by delivering functional and technical solutions that support organizational goals.
Conduct detailed business analysis to translate challenges into clear specifications and lead implementation for sales and leadership teams.
Architect and design scalable, high-performance Salesforce solutions using lean methodologies.
Analyze business requirements, assess platform capabilities, and recommend efficient solutions leveraging native Salesforce features and automation tools.
Lead cross-functional teams through the design, development, testing, and deployment of Salesforce and integrated enterprise applications.
Manage Salesforce-related projects from initiation through execution, including planning, estimation, risk mitigation, and stakeholder communication.
Facilitate collaboration across sales, marketing, finance, and IT to gather data needs, prioritize enhancements, and ensure successful solution delivery.
Provide guidance on Salesforce architecture, integration strategies, and industry best practices to support continuous improvement and scalability.
Oversee testing and validation of new Salesforce features and updates to ensure data accuracy, reliability, and alignment with business needs.
Drive continuous improvement of Salesforce-centered analytics and reporting functionality, including configuration, customization, and integration with other systems.
Develop and execute change management strategies, including user training and documentation, to promote adoption and maximize ROI from Salesforce enhancements